Developer II - Medallia

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Job Details
Key Responsibilities:
Platform Development and Administration (60%)

• Design, develop, and maintain Medallia surveys, dashboards, and workflows.
• Administer user roles, permissions, and overall platform configurations.
• Build, maintain, and support API integrations with enterprise systems (e.g., CRM, SAP).
• Create custom dashboards and reports to monitor customer feedback and engagement metrics.
• Troubleshoot and resolve platform-related technical issues in a timely manner.

Business Analysis and Insights (30%)

• Collaborate with CX teams to design surveys and campaigns aligned with business objectives.
• Analyze customer data to identify trends, patterns, and actionable insights.
• Serve as the Subject Matter Expert (SME) for Medallia, providing guidance and best practices to stakeholders.
• Translate business requirements into technical specifications, ensuring alignment with Medallia's platform capabilities.

Growth and Innovation (10%)

• Learn, evaluate, and implement emerging technologies, including Gen AI and automation tools.
• Research and apply best practices in data visualization and customer experience (CX) methodologies.
• Advocate for the customer by ensuring their voice is effectively represented in business strategies and decisions.

Work Experience:

• Good understanding of JavaScript and/or SQL
• Design and manage engagement surveys in Medallia
• Analyze and summarize survey findings to recommend survey improvements
• Collaborate with cross-functional teams to understand business requirements
• Oversee active survey data collection and ongoing monitoring
• Administer user access, roles, and privileges within the application
• Develop in-depth knowledge of Medallia features and tools
• Integrate multiple data sources to create a unified customer view
• Identify and map key customer touchpoints across journeys
• Create custom dashboards and reports based on stakeholder needs
• 3+ years of relevant experience.
• Strong proficiency in: Excel/JavaScript/HTML/CSS

Education Qualification:

• Bachelor's degree in computer science, Information Technology or any other related discipline or equivalent related experience.

Shift Time: 02:00-11:00 PM IST
Skills & Knowledge:
Behavioral Skills:

• Critical Thinking
• Detail Oriented
• Interpersonal Communication
• Learning Agility
• Problem Solving
• Time Management

Technical Skills:

• Identity & Access Management
• Database Administration
• IT Support like Software & Hardware Installation, Troubleshooting
• Software Validation
• Systems Integration
• IT Regulatory Compliance like SOX Compliance

What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Affiliated Companies
Affiliated Companies: CENCORA BUSINESS SERVICES INDIA PRIVATE LIMITED
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned