Dev Ops Engineer

(i.e.,) are currently looking for a Senior DevOps Engineer to join our Application Support team for one of our enterprise clients. This role is designed to be senior and hands-on: you'll keep our client's applications running, get to the root of what keeps breaking, and drive the fixes that stop it happening again.

Research indicates that certain demographic groups, such as women, may be less inclined to apply for a role unless they meet all the job requirements. If you're interested in this role, we strongly encourage you to apply, as you might be just what we're looking for.

The salary band for this role: $136,000 - $170,000 (Inclusive of Superannuation)

As a Senior Consultant in our DevOps Application Support discipline, you'll have the opportunity to own the health of the applications our client's digital teams rely on, from pipelines and releases to the incidents that come up along the way. Your primary role is to keep those applications stable and well supported. An important part of your role is also to find where support could be better, before anyone asks, and bring those improvements to the team.

You won't be waiting for tickets. We'll back you to spot the problems, shape the fix, and work with our DevOps lead to decide what comes first.

You will sit within a cross-functional team to support with:

• Keeping our client's applications, hosted on Azure, stable and running reliably
• Owning incidents from first alert through to root cause, including after hours when a P1 comes in
• Supporting the CMS platforms and the .NET Core APIs behind our client's sites
• Building and refining NewRelic dashboards, so we see problems before users do
• Finding recurring issues, inefficiencies, and friction points, and bringing ideas to fix them
• Working with our client and their vendors to sort out problems, including ones that sit outside our team
• Working alongside delivery teams to unblock releases and improve how support runs day to day

We value demonstrated experience in two or more of the following areas:

• Building software, not just supporting it, so you understand how systems behave once they're live
• Application support or DevOps in a live production environment
• Microsoft Azure
• .NET Core APIs
• Next.js, React, and TypeScript, ideally alongside Storybook and Chromatic
• Supporting a CMS platform
• Bitbucket for source control
• NewRelic monitoring

It would also help if you've worked with Sitecore, or used tools like Azure AppInsights, Postman, PagerDuty, or ServiceNow, though we don't expect experience across all of them. Experience in a smaller team, where you found the work yourself, is a plus too.

• You're a strong engineer who has built things, and you bring that thinking to keeping them running
• You find problems as well as fix them. You notice what keeps breaking and come with a plan for it
• You're self-driven and work autonomously, setting priorities with your lead rather than waiting to be told
• You're confident with clients and vendors, and you can explain a technical issue so stakeholders come on board
• You follow a problem until it's sorted, even when it belongs to another team
• You look at the bigger picture, and you can see how a fix in one place affects the rest
• You stay steady when priorities shift fast, and a P1 incident will always take priority over planned work
• You're happy to be part of an on-call roster (approx 1 week per month) and respond to incidents outside business hours when needed

We value talent who put our clients first - always - with humility, sharp intellect, and unwavering integrity. A servant leader at heart, they earn trust through action, respect privacy, and consistently leave things better than they found them. Fueled by a growth mindset and lifelong learning, they adapt with intention and evolve through structured innovation. They listen deeply, share openly, align swiftly, and go boldly. Analytical and curious, they lead with initiative, form strong points of view rooted in insight and innovation, and have the courage to challenge the status quo for the better. This is the consultant who not only delivers, but inspires.

(i.e.,), the Innovation and Experience company is a full service product consultancy accelerating growth for some of Australia's most successful businesses (a sample is on our website - take a look for some recent work). (i.e.,) employs 60+ people working in cross functional teams to innovate and deliver outcomes powered by a product mindset, design thinking and Agile delivery.

Work flexibility and work-life balance are core values within our DNA, and central to our success in creating 'one (i.e.,)'. Each team member has opportunities to work on unique and exciting projects while developing their skills and shaping their career.

Some of our benefits include:

• Flexible work options
• Home technology set up with laptop and monitor
• Generous leave programs including 15 days life leave per year and paid parental leave
• A focus on growth and training - training days every quarter, a structured feedback and goal setting program and tailored learning and development experiences
• A work environment that aims to bring people together to celebrate both socially and culturally

Respectfully, we are not looking for any help from recruitment agencies with this role, and applications will need to address your experience/skill across the key performance areas.