Eterniti is the leading operator of vacation rentals in iconic holiday destinations, led by a passion for excellence, authentic adventures, and hospitality. With over €2 billion in assets under management, we operate 800+ chalets, villas and apartments under 3 consumer brands: Emerald Stay (our 4* brand), Bo House (our 5* brand) and Verbier Exclusive (our palace brand). Our guests can discover our properties in more than 25 exceptional destinations across Europe and North America.
At Emerald Stay, our on-site team is the engine that keeps everything running smoothly behind the scenes for our guests. We’re looking for a sharp, positive, solution-oriented and proactive person to join us and manage the largest Emerald Stay destination comprising a portfolio of 60+ properties.
RESPONSIBILITIES
Your responsibilities will include but not be limited to the following.
Team Management:
- Lead a high-performing local team of seasonal staff. Your approach is an empowering, trust-based leadership style with high autonomy.
- Drive performance through clear objectives and regular feedback.
- Actively support individual growth and skill expansion.
- Foster a strong service culture and team engagement.
- Lead through change and scaling phases.
Quality and Operations Management:
- Represent Emerald Stay locally.
- Ensure quality and brand standards are maintained.
- Ensure maintenance needs are met - you understand the technical ins and outs of a property and are comfortable developing a network of maintenance providers.
- Manage relationships with key providers and partners - maintain excellent relationships with all stakeholders.
- Develop new partnerships with local providers and partners.
- Continuously share recommendations on the optimization of our operations.
- Participate in property inspections prior to arrivals and post departures.
- Participate in linen management and stock management.
Guest Relationship Management:
- Participate in guest visits.
- Share local recommendations, in particular genuine and off-the-beaten path activities.
- Ensure specific guest needs are met: VIP treatment, baby equipment requirement, etc.
- Upsell services to guests.
- Intervene in case of guest emergency, when situations escalate.
Owner Relations Management:
- Manage relationships with the owners in your destination, in close cooperation with our Barcelona team.
- Integrate new signed properties in the Emerald Stay portfolio following our thorough property onboarding process, including an inventory creation, the coordination of a photoshoot, and much more.
Depending on the seasonality as well as your bandwidth, skills and interest, you may be involved with other aspects of our operations.
KEY INFORMATION ON THE POSITION
- Employment start: August 2026.
- Full-time permanent contract.
- Private accommodation will be provided.
- A computer and a professional cell phone will be provided.
- A professional vehicle may be provided.
- Access to our office in Morzine.
- Work days and work hours may vary, we work in hospitality.
ABOUT YOU
We are looking for someone who will thrive in a dynamically changing environment.
The must-haves:
- You are an entrepreneur at heart: you are not afraid of the unknown and you strive when things are challenging and require creative thinking as well as flexibility: you have a can-do attitude and are not afraid to take ownership.
- You have at least 5 years of work experience, with a minimum of 3 years managing hospitality operations, in the premium segment.
- You have a strong knowledge of Portes du Soleil and possibly an existing network there.
- You love interacting with guests and all types of partners and can naturally establish great relationships with people - your interpersonal and team collaboration skills are excellent.
- You have strong organizational and communication skills, both written and verbal.
- You have experience in managing team members and enjoy it.
- You are comfortable speaking with HNWI (High Net Worth Individuals).
- You are good at managing stress and do not get easily overwhelmed.
- You are detail-oriented, open-minded and positive.
- You can multitask and work in an independent way.
- You speak and write French and English perfectly.
- You have a strong commitment to continuous personal and professional development.
The nice-to-haves:
- You have experience working at a fast-growing company and understand that your responsibilities will evolve quickly as the company grows.
- You have a degree in hospitality management.
- You have worked with Mews before, our Property Management System.
- You are passionate about hospitality and innovation in the industry.
- You speak any other language.
ABOUT US
We offer a work environment that values and empowers people while fostering personal development. In May 2026, Eterniti was honored with the Guest Impact Award by Mews, recognizing our commitment to outstanding guest experiences, and we are also proudly Happy at Work certified, reflecting our dedication to employee well-being and workplace culture. Our culture is dictated by the following values:
- Make Mistakes - We foster a creative environment where the best ideas win, where it is okay to make mistakes and unacceptable not to learn from them.
- Question - We don't accept the status quo and look for ways to leverage technology while empowering people.
- Speak Up - We are true people who give honest feedback, who are not afraid to share opinions and who don't talk behind one's back.
- Think Big - While staying humble, we aim for the stars and work towards established goals and metrics.
- Don’t Compromise - We are obsessed with quality, like a Swiss watchmaker.
- Care - We care about our team members, our partners and our clients, and make our passion and our work one and the same.
Oh, we’ve got perks.
- Emerald Stay membership:
- All-year-round discount of 10% off on Emerald stays
- Discount of 50% off on Emerald stays during low season, on selected properties
- Discount on services in all our destinations
- Quarterly performance bonus linked to personal objectives
- Birthday off
- Well-being program: we will contribute up to 300€ annually to your wellbeing expenses from 1st anniversary
- Coaching program for Supervisor level and above from 1st anniversary
- Team member referral program
- Property referral program
- Regular optional team events
Ready to join?
If you're willing to bring your creativity, passion for service, and high-energy vibe to Emerald Stay, we want to hear from you. Apply today and let's start this exciting journey together!
Skills Required
- Minimum 5 years of work experience
- Minimum 3 years managing hospitality operations in the premium segment
- Strong knowledge of Portes du Soleil and existing local network
- Fluent spoken and written French and English
- Experience managing team members and leading seasonal staff
- Comfortable interacting with High Net Worth Individuals (HNWI)
- Strong organizational and communication skills, written and verbal
- Ability to manage stress, multitask, and work independently
- Detail-oriented, open-minded, positive, and entrepreneurial mindset
- Understanding of property technical maintenance and ability to develop/manage maintenance providers
- Experience working at a fast-growing company
- Degree in hospitality management
- Experience with Mews Property Management System
- Passion for hospitality and innovation in the industry
- Additional language skills beyond French and English
What We Do
Emerald Stay SA is a revolutionary prop-tech and hospitality firm specializing in the management of premium vacation rentals and second-homes in non-urban, high-end destinations. The company leverages a technology infrastructure to transform the fragmented vacation rental market, offering professional hotel-standard services to guests while optimizing profitability and passive income for property owners across mountain and coastal locations.
