We are looking for a Desktop Systems Specialist, Level I who reflects the innovative spirit, creative talent, production excellence, collaborative mindset and passion for great filmmaking that define Industrial Light & Magic (ILM).
The Desktop Systems Specialist, Level I provides primary support for technical queries and issues across all departments at Lucasfilm / ILM in Burbank, with a focus on desktop hardware and software. You will resolve these queries or issues directly, or escalate to other support teams where necessary.
This role is considered Hybrid, which means the employee will work primarily onsite in our Burbank office and occasionally from home.
What You'll Do
As part of the Technology team, you manage a broad range of IT services in order to help ensure the timely delivery of client projects. This primarily includes desktop hardware and software, but can also expand to cover network, storage, servers and media systems and much more.
- Respond to requests and communicate with end-users in a friendly and proactive manner
- Build and deploy desktop systems at scale, including Linux, Windows and Mac
- Maintain inventory, process repairs, and take part in resource planning and procurement
- Perform regular equipment moves
- Other tasks and projects as required
What We're Looking For
- A degree or diploma in Computer Science, Information Systems, or related field is preferred, or equivalent experience
- Previous work experience in a similar role in games or VFX is preferred, but is not considered a requirement
- Strong communication skills - in person, over email or phone
- Self-motivated - determine priorities and push yourself to complete tasks, but also ask for help if and when you need it
- Great attention to detail
- Ability to work under tight deadlines and balance multiple priorities
- Familiarity with desktop and server hardware
- Able to lift 50lbs on a regular basis.
- Participate in periodic off-hours downtime performing upgrades, installations, etc.
- Provide 'on-call' support on a weekly rotating schedule.
Nice to have:
- Ability to think logically and troubleshoot by breaking complex issues into smaller tasks
- Experience working with multiple operating systems, specifically Linux, and know at least one major OS in some depth
- Exposure to programming concepts and experience with a scripting language or Python
- Familiarity or experience in other areas such as databases, network, storage, and virtualization technology would be beneficial
The hiring range for this position in Burbank is $71,600- $95,900 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Top Skills
What We Do
Innovation is in the DNA of The Walt Disney Company. We not only embrace it, we translate it into experiences you can see and feel. From our groundbreaking work in advanced audio-animatronic robots featured in the Disney theme parks, to streaming services that are redefining entertainment, to inventing tools to create new worlds in our films — The Walt Disney Company has spent nearly 100 years immersing audiences in new and stunning experiences using groundbreaking technology. When next generation technology meets talented people ready to tackle challenges still to be imagined, anything can happen.
Why Work With Us
Every technologist at Disney is essential to helping us create unforgettable experiences and innovative products. Our teams constantly spearhead innovation by incubating cutting-edge ideas into production-ready solutions. At Disney, you’ll make an impact you can see and feel with a team that both supports and challenges your thinking.
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The Walt Disney Company Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.