· Position Type: Backfill
· Work Model: 100% Onsite (5 days/week)
· Experience Required: 5+ years
· Primary Focus: Desktop Support
· Technical Skills:
o PC troubleshooting and support
o Software installation and maintenance
o Hardware diagnostics and repair
o LAN switching and basic networking
o Data networking support
o Voice/Telephony team support
o Server team support
· Interview Process:
o Round 1: Virtual interview
Round 2: In-person interview
PROVIDE SUPPORT OF ALL DESKTOP PERSONAL COMPUTERS AND RELATED EQUIPMENT AND TO ENSURE THAT ALL EMPLOYEES HAVE THE APPROPRIATE TOOLS TO PERFORM THEIR JOB FUNCTION AND THAT THESE TOOLS ARE KEPT IN WORKING ORDER AND, WHERE NECESSARY, REPAIRED WITH THE MINIMUM OF USER DISRUPTION. HANDS ON POSITION - WILL BE MEETING FACE TO FACE WITH END USERS. THE JOB QUALIFICATIONS WOULD NORMALLY BE MET THROUGH ATTAINMENT OF AN UNDERGRADUATE DEGREE OR VOCATIONAL CERTIFICATE, OR 2 YEARS OF EXPERIENCE IN INFORMATION SYSTEMS, PREFERABLY IN A TECHNOLOGY ENVIRONMENT. DUTIES REQUIRE STAFF TO EXERCISE A HIGH DEGREE OF DISCRETION AND INDEPENDENT JUDGMENT. • 2-3 YEARS DESKTOP/DESK-SIDE SUPPORT WITH EXCEPTIONAL CUSTOMER SERVICE. KNOWLEDGE OF OPERATING SYSTEMS, MICROSOFT OFFICE SUITE AND SOFTWARE APPLICATIONS. EXTENSIVE EXPERIENCE TROUBLESHOOTING SOFTWARE APPLICATIONS. KNOWLEDGE BASE IS AVAILABLE FOR CLIENT’S PROPRIETARY SOFTWARE APPLICATIONS. EXPERIENCE WITH ACTIVE DIRECTORY ADMINISTRATION.
Skills Required
- 5+ years experience
- Desktop/desk-side support (2-3 years) with exceptional customer service
- PC troubleshooting and support
- Software installation and maintenance
- Hardware diagnostics and repair
- LAN switching and basic networking
- Data networking support
- Voice/telephony team support
- Server team support
- Active Directory administration experience
- Knowledge of operating systems and Microsoft Office suite
- Undergraduate degree or vocational certificate, or 2 years of experience in information systems
- Ability to work onsite and meet face-to-face with end users (hands-on role)
What We Do
We started the organization with a vision of some of the top technology professionals in the industry to carve a niche for the next generation solutions as well provide that breeze of fresh air in emerging technology which will help our client think out of the box and provide rapid go to market solutions . The complex technology solutions and global multilingual programs roll out have been hall mark of success for our team. Our key team members are all hands on professional who have the vision and experience of having grown and developed the business from scratch. The have been the guiding power and light behind taking the company to the next level. The management of the organization has an average of over 20 years of experience in starting and running IT companies in the J2EE segment and ERP segment in North America , Australia , EMEA and Europe. The management actively guides the company to make strategic decisions and move forward and make the right decisions . We provide path breaking solutions and consultants who will fit, meet and exceed your requirements. Our focus is primarily in SAP, Oracle, IBM and MS technologies with expertise in technology verticals like cloud, big data and mobility. SAPSOL Technologies Inc . is currently funded by private investment from our management and some external investors. We are open to innovative proposals as well as funding the next generation of solutions for other start-up companies who have a great idea but are unable to leverage
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