In 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America’s Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America’s Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work! Join our team to experience what it’s like to work at “one of the best places to work in the metro Atlanta”.
About this PositionPC Services Desktop Support Tech I position provides an entry level enterprise computing support position for Primerica. Employee's computer devices (hardware and software) and to support initiatives of the Company.This is an onsite role, 5 days in the office
Location: Duluth, GA
Salary: $40KResponsibilities & Qualifications
- Support Primerica Employee's electronic devices - Respond and interact with user's 2nd level Helpdesk calls for Desktop support for hardware and software issues and Primerica's A/V conference rooms (the calls are tracked via Jira Service Management).
- Deliver and install new hardware and software to corporate users - Build, deliver, install and guide the user on how to use the product and/or products (purchases for computers, monitors, keyboards, etc. ordered through PC Services).
- Assist facilities department with electronic relocations for employee's work environment - Relocate user's PC, peripherals, and cables from one location to another and ensure functionality for user. Track network connectivity for the endpoint and track the station location on the network per security protocol.
- Properly Dispose of Primerica End Of Life electronic devices - Follow the process and procedures of PC Services for disposing and organizing the End of Life Primerica electronic assets that are no longer functioning. Assist team mates in palletizing and storing EOL electronic equipment in our receivable room and loading dock.
- Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
- Communicate effectively both verbal and written,
- Good knowledge of computers and a desire to learn new products and systems.
Education:
- Some college or associate’s degree in Hardware and Software of computer devices, Business Information Systems, Networking or related fields.
- Experience: 1-3 years of related field work
FLSA status:
This position is exempt (not eligible for overtime pay):
Day one health, dental, and vision insurance
401(k) Plan with competitive employer match
Vacation, sick, holiday and volunteer time off
Life and disability insurance
Flexible Spending Account & Health Savings Account
Professional development
Tuition reimbursement
Company-sponsored social and philanthropy events
It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.
At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
Skills Required
- 1-3 years of related field work
- Some college or associate's degree in Computer Hardware/Software, Business Information Systems, Networking, or related field
- Onsite work 5 days per week in Duluth, GA
- Experience supporting desktop hardware and software, including building, delivering, installing, and guiding users
- Experience with ticketing systems (Jira Service Management) and tracking support calls
- Ability to support and troubleshoot A/V conference room systems
- Ability to relocate, palletize, and dispose of end-of-life electronic devices following procedures
- Effective verbal and written communication skills
- Awareness of and adherence to company policies, procedures, and risk reporting
Primerica Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Primerica and has not been reviewed or approved by Primerica.
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Strong & Reliable Incentives — Pay can scale significantly for individuals who consistently produce, creating meaningful upside versus a fixed-salary model. The commission-based structure is framed as an entrepreneurial opportunity that some people value for flexibility and self-directed earnings potential.
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Healthcare Strength — Medical, dental, and vision coverage are presented as part of the corporate employee package, alongside life and disability insurance. This reads as a conventional, well-rounded baseline for eligible W-2 staff.
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Retirement Support — Retirement plans with an employer match are described for corporate employees. This adds longer-term value beyond cash compensation for roles that qualify.
Primerica Insights
What We Do
Primerica is a leading financial services company in North America, with more than 2,000 corporate employees who support more than 129,000 licensed independent representatives providing financial education and offering financial products and services to their clients. Primerica has been operating for more than 40 years and is publicly traded on the New York Stock Exchange (NYSE) under the symbol "PRI." Primerica’s focus is on serving the needs of middle-income consumers by providing products such as term life insurance, mutual funds, annuities, and more. In addition to the products and services we offer, Primerica also offers entrepreneurial-minded individuals the opportunity to build their own financial services business. More information about Primerica's Business Opportunity can be found on www.primericabusinessopportunity.com. Headquartered in Duluth, Georgia, Primerica operates throughout the U.S., Canada, and the territories of Puerto Rico and Guam. We believe financial security should be possible for everyone, so we strive to meet families where they are today and help them be better prepared for their future.
