Desktop Support Team Lead

Posted 5 Hours Ago
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Dublin, IRL
In-Office
Entry level
Information Technology • Software • Consulting
The Role
Leads desktop support engineering resources, schedules staff, monitors performance, prepares progress reports, and coordinates project logistics. Manages desktop IT equipment deliveries, collections, inventory, stock tracking, packing, shipping, storage, and equipment reuse. Works with delivery management and BAU product sourcing teams to maintain adequate equipment supplies and meet deployment deadlines.
Summary Generated by Built In

Job Title: Desktop Support Team Lead

Duration: 6 months

Location: Dublin, Ireland

Job description:

·       Responsible for managing Activities and engineering resource.

·       Reports into Delivery Manager.

·       Hosts and minutes weekly meetings with the Delivery Manager to discuss progress, resource levels and engineering performance.

·       Schedule engineers and have the authority to flex up and down as necessary.

·       Creation of weekly/monthly reports.

·       Good understanding of the programme, plan and allocate resource at least 6 weeks ahead

·       Create the logistics schedule to manage supply of desktop IT equipment deliveries and

·       collections, to meet pre-deployment dates.

·       Act as liaison between project and BAU product sourcing team to ensure adequate stock of

·       all stock items.

·       Responsible for maintaining inventory for Hardware Stock purchased for the Project

·       Upon receipt into the WSC. Maintain the project Stock Tracker.

·       Responsible for organising packing, wrapping, and palletising of equipment for shipping or storage.

·       To ensure that all decommissioned IT equipment (where appropriate) is turned around for utilisation in the shortest time frames.

·       Any other reasonable task.



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The Company
HQ: Dublin
104 Employees
Year Founded: 2012

What We Do

Test Triangle is a Dublin-headquartered technology services company founded in 2012. It helps organizations transform operations through IT service management, digital transformation, software testing and quality assurance, cloud solutions, consulting, managed services, and recruitment. The company also provides application testing, DevOps, robotic process automation, software and mobile development, technology training, staffing, and resource augmentation across Ireland, the UK, and international markets.

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