The Role
Provides in-office, walk-up, and remote desktop support for Windows hardware and software environments. Troubleshoots and resolves incidents involving computers, peripherals, printers, AV equipment, phones, and tablets; manages ServiceNow tickets; supports escalated issues; performs diagnostics, installations, configurations, repairs, and maintenance; and delivers customer-focused technical assistance.
Summary Generated by Built In
Grow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success!
Job Summary
JCS Solutions is seeking a Desktop Support Specialist with Windows support experience. This position offers a great opportunity to be part of a high-performance team responsible for supporting a full complement of customer-centric desktop support services. If you are interested in a challenge and a great working environment, apply today!
Location: Bethesda, MD
Clearance: Public Trust
What’s in it for you:
What you will do:
What you will bring:
JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government.
At JCS, we elevate our customers’ mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities.
JCS is both a Great Place to Work and a Top Places to Work certified company.
Our employees embody our core values, and we are looking for others who do too!
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to any protected status protected by applicable federal, state, or local laws.
Job Summary
JCS Solutions is seeking a Desktop Support Specialist with Windows support experience. This position offers a great opportunity to be part of a high-performance team responsible for supporting a full complement of customer-centric desktop support services. If you are interested in a challenge and a great working environment, apply today!
Location: Bethesda, MD
Clearance: Public Trust
What’s in it for you:
- Join a premier technology firm specializing in innovative solutions.
- Be part of a collaborative, inclusive, and innovative work culture.
- Enjoy tremendous growth potential in a high-performing team environment.
- A robust benefits package:
- Health, dental, and vision insurance
- Life insurance
- Short-and-long term disability
- Paid time off (PTO)
- 401k retirement plan with employer match
- Annual Professional Development Reimbursement Program
- And more!
What you will do:
- Identify, troubleshoot, and resolve hardware and software problems.
- Provide exceptional customer service both in office and using remote tools such as Bomgar, Cisco Jabber, Microsoft Teams, Zoom, and Windows Remote Control.
- Utilizing Service Now to log, track, and document incidents to ensure customer problems are resolved.
- Respond to escalated tickets, provide solutions for reported customer problems, and prioritize and manage the ticket queue
- Work independently on day-to-day operations.
- Facilitate repairs and maintenance of laptops, desktops, printers, AV equipment and other equipment as required.
- Install, configure and maintain Windows peripherals and other end user equipment such as phones and tablets.
- Support in-office walk-ups and remote assistance while providing quality customer service.
- Run diagnostic tests to isolate system problems, assist with troubleshooting and resolving issues.
What you will bring:
- United States citizenship is required
- Ability to obtain a Public Trust
- Minimum Education: Associates or equivalent experience
- Minimum experience: Four (4) or more years’ experience in the role of an IT Desktop technician supporting a Windows desktop/laptop environment.
- Strong knowledge of Bomgar or equivalent tool for providing remote support is required.
- Must be able to lift 30 pounds.
- Strong communication skills both oral and written.
JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government.
At JCS, we elevate our customers’ mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities.
JCS is both a Great Place to Work and a Top Places to Work certified company.
Our employees embody our core values, and we are looking for others who do too!
- Customer Experience: Strive for excellence and delight our clients
- Innovation: Embrace creative thinking to enable continual growth and powerful solutions
- Accountability: Take ownership of and pride in our actions and service delivery
- Inspire: Be inspired to be your best self and have fun in the process
- Integrity: Do the right thing, the right way, every time!
- Stewardship: The careful and responsible management of something entrusted to our care.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to any protected status protected by applicable federal, state, or local laws.
Skills Required
- United States citizenship
- Ability to obtain a Public Trust clearance
- Associate degree or equivalent experience
- Four or more years of experience as an IT desktop technician supporting Windows desktop and laptop environments
- Strong knowledge of Bomgar or an equivalent remote-support tool
- Ability to lift 30 pounds
- Strong oral and written communication skills
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The Company
What We Do
JCS is a premier technology firm specializing in enterprise-wide capabilities, digital transformation, software solutions, and IT services. We hold contracts in support of federal, state, and local government organizations in addition to assisting industry leaders in the private sector. Vision: Elevate the customer, the employee, and the community Mission: Delivering superior, mission-focused technology solutions to empower our clients. Our Services: • IT Services & Solutions • Cyber Security • Advanced Data Analytics • Health IT • Professional Services • Digital Transformation • Partner Network and Technology Certifications JCS is an 8(a) Certified Small Business, Economically Disadvantaged Woman-Owned Small Business (EDWOSB), Minority-Owned Small Business (MOSB), and Small Disadvantaged Business (SDB) based out of the Washington D.C. Metropolitan area. JCS is ISO 9001:2015, ISO/IEC 20000-1: 2018, ISO/IEC 27000: 2013 certified and appraised at CMMI Level 3 for both Development and Services. JCS is a Microsoft Gold and ServiceNow Premium partner. We are also certified as a “Great Place to Work.”
