Desktop Support Specialist

SPECIFIC JOB FUNCTIONS:

• Deploy desktop application software.
• Provide technical assistance to end users at all levels, from the frontline to the C-Suite.
• Troubleshoot, diagnose, and resolve incidents for desktop systems and applications, remotely and in-person.
• Provide support for employee lifecycle (new hires, moves, terminations).
• Provide printer administration, including service call management and replacing toners.
• Provide support for periodic inventories of IT resources.
• Engage in IT-related projects to grow knowledge and skills.
• Perform other duties as assigned.

ENVIRONMENTAL:

• Work Environment- 80% office, 20% outside or warehouse conditions. Safety first mindset, respecting policies and PPE requirements.
• Travel – 10% - Coverage of local sites as needed.
• Physical Requirements- Day-to-day will involve sitting or standing for extended periods of time. May require lifting and carrying up to 25 lbs.
• Desktop OS Landscape – 98% Windows, 2% Linux
• Attendance- Regular attendance in the office with an established work schedule. Ability to work outside normal schedule and adjust schedule to meet peak periods when required.
• Must be able to work with a team mindset, putting forward a professional behavior that enhances productivity, efficiency, reputation, and cooperation within the organization.

SKILL REQUIREMENTS:

• Strong work ethic and follow-through of tasks to completion
• Ability to successfully and efficiently work independently and as a team member
• Excellent written and oral communication skills in English.
• Minimum of four (4) years of professional IT experience in a corporate environment. Additional relevant education or IT Certification is desirable.
• Extensive knowledge of Windows 10/11, Android, iOS, and printers.
• Critical thinking, independent analysis, communication, and problem solving.
• Mindful of SLAs and uses good judgment when following the escalation path
• Excellent time management and multitasking skills