Desktop Support Specialist (Onsite)

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Rx Savings Solutions (RxSS), part of McKesson’s CoverMyMeds business segment, is at the forefront of digital healthcare advancement. We are committed to redefining how consumers interact with health care products by providing accessible and affordable solutions. Founded and operated by a team of pharmacists and software engineers, our software-as-a-service (SaaS) products provide collaborative, cost-saving solutions for purchasing prescription drugs. 

We’re currently looking to hire a Desktop Support Specialist to support our team! The Desktop Support Specialist is the front-line, onsite IT support resource for RxSS employees, both remote and on-site. This role provides friendly, approachable support to end-users for technical issues involving Macs, mobile devices, applications, peripherals, and basic network connectivity. This role responds to walk-ups, remote support requests, and service tickets — and is critical to delivering a smooth and welcoming new hire onboarding experience. Our RxSS team has a strong culture of being helpful, friendly, and accessible, and this role enables that culture by being physically present where our employees work — giving them a trusted, personable resource who can help immediately.

* Position requires on-site coverage at our 435 - Nall office Monday - Friday from 8:30 to 2:00 p.m. (Can work beyond 2:00 p.m. for more hours up to 40 hours per week, but 40 hours would be max - no overtime. Accommodations for student schedules can be discussed).

What You’ll Do:

• Provide in-person end-user technical support (walk-ups, scheduled deskside, and remote)

• Troubleshoot issues related to macOS devices, productivity applications, email/calendar, printing, conferencing tools, and mobile devices

• Install, configure, and maintain Mac laptops, monitors, docking stations, webcams, keyboards, headsets, etc.

• Support new hire onboarding, device provisioning, workstation setup, application access

• Receive, triage, and resolve tickets in ServiceNow & Jira

• Document troubleshooting steps and fixes for knowledge base use

• Escalate complex issues to Tier 2/3 teams following documented procedures

• Maintain accurate asset tracking for loaners, replacements, hardware swaps

• Assist with basic network troubleshooting (Wi-Fi connectivity, VPN, IP address issues, etc.)

Experience / Education Required:

• High School Diploma, and 0–1 years’ experience in IT support, helpdesk, or similar (internships, trade school, or self-taught are all acceptable as this is an entry-level, early career position)  

Skills & Attributes:

• Foundational understanding of Mac hardware, macOS, and common productivity tools (Microsoft 365, Outlook, Teams, Zoom, etc.)

• Strong customer service orientation a must, approachable, calm, and patient

• Ability to follow documented procedures and know when to escalate

• Excellent organization and multitasking in a busy environment

• Clear communicator, verbal and written

Work Environment:

• Onsite presence in the Overland Park office M–F during required hours

• Flexibility in schedule is available

• Role is highly interactive and visible in the office

• Occasional lifting of small equipment (monitors, PCs, peripherals)

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!