We are looking for a Desktop Support Specialist to join our team and work with a leading banking institution to ensure seamless IT operations.
Experience: 4+ years in IT Operations (3+ years in banking preferred)
Availability: Immediate joiners preferred
Requirements
As a Desktop Support Specialist, you will:
- Provide technical support for devices and platforms such as Windows 10, Mac OS, iOS, Android, Microsoft Surface, and more.
- Troubleshoot and resolve hardware, software, and network issues.
- Collaborate with internal teams and vendors to ensure seamless IT operations.
- Manage and resolve tickets while adhering to SLAs and maintaining proper documentation.
- Contribute to process automation and continuous improvement initiatives.
- Education:
- Bachelor's degree in IT or equivalent work experience is essential.
- Experience:
- 4+ years of IT operations experience in large-scale environments (4000+ users).
- At least 3 years of experience supporting IT operations within the banking sector.
- Technical Skills:
- Expertise in end-user technologies, including troubleshooting complex hardware/software issues.
- Strong understanding of Avaya, Polycom, mobile devices (iOS/Android), and ITIL practices.
- Knowledge of IT service tools and processes to drive operational excellence.
- Behavioral Competencies:
- Strong analytical thinking, problem-solving, and customer-oriented mindset.
- Ability to work under pressure and manage complex tasks effectively.
Skills Required
- Bachelor's degree in IT or equivalent work experience
- 4+ years of IT operations experience in large-scale environments (4000+ users)
- At least 3 years supporting IT operations within the banking sector
- Expertise in end-user technologies and troubleshooting complex hardware/software issues
- Strong understanding of Avaya and Polycom telephony systems
- Experience supporting mobile devices (iOS, Android) and Microsoft Surface
- Familiarity with ITIL practices and IT service tools/processes (ticketing, SLA adherence)
- Strong analytical thinking, problem-solving, and customer-oriented mindset
- Ability to work under pressure and manage complex tasks effectively
- Immediate availability preferred
What We Do
Global Software Solutions Group Veracious product line is a series of robust banking platforms that provide core banking, payment systems, custom process automation, and document management solutions for banks and financial institutions in Middle East & Africa. This cutting-edge product line features the Veracious Payments Hub, Digital Banking and the DMS, all built on the Torus Lowcode development platform software. Global Software Solutions Group is a software solutions provider that aims to solve mission-critical problems that financial institutions face today. Our software solutions bring together our Low Code platform, the payments product line and customized service offerings to solve mission-critical statements in core banking, payments, process automation, and document management. The Payments Hub is GSS's flagship product.
