Desktop Support - on-site - Alpharetta, GA

Job Description:

Essential Job Functions:
 

• EUC support for laptop, desktop, and mobile devices using Windows, MacOS, and iOS.

• Offer foundational technical support in infrastructure services, providing assistance in routine tasks.

• Assist with infrastructure projects and assignments.

• Participate in basic monitoring and routine troubleshooting of infrastructure systems.

• Collaborate with team members to address infrastructure challenges and daily operational tasks.

• Support the creation and maintenance of infrastructure documentation.

• Develop and improve technical skills through on-the-job experience.

• Show eagerness to learn and gain expertise in infrastructure services.

• Follow established best practices and standards in infrastructure service delivery.

Basic Qualifications:

• Bachelor's degree in a relevant field or equivalent combination of education and experience

• Typically, 1+ years of relevant work experience

• Proven experience in infrastructure technology analysis

• Proficiencies in data analysis and technical knowledge

• A continuous learner that stays abreast with industry knowledge and technology

Other Qualifications:

• An advanced degree in a relevant field is a plus

•  Relevant certifications, such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Google Cloud Associate, are a plus

Essential skills:

• Customer Service: Providing excellent support and ensuring user satisfaction.
• Communication Skills: Effectively conveying technical information to non-technical users.
• Problem-Solving: Quickly diagnosing and resolving technical issues.
• Time Management: Prioritizing tasks and managing time efficiently.
• Documentation: Keeping accurate records of issues and solutions.
• Adaptability: Adjusting to new technologies and changing environments.
• Team Collaboration: Working well with other IT staff and departments.
• Training and Mentoring: Educating users on best practices and new systems.
• Attention to Detail: Ensuring all aspects of a problem are addressed.
• Interpersonal Skills: Building positive relationships with users and colleagues.

Essential Microsoft skills:

• Windows 10/11: Installing, configuring, troubleshooting, and maintaining these operating systems.
• Active Directory: Managing user accounts, permissions, and group policies.
• Office 365: Supporting and troubleshooting issues related to Microsoft Office applications and services.
• PowerShell: Automating tasks and managing systems through scripting.
• Azure AD: Managing cloud-based identity and access management.
• Microsoft Endpoint Configuration Manager (SCCM): Deploying and managing software, updates, and operating systems.
• Microsoft Teams: Supporting and troubleshooting collaboration and communication tools.
• OneDrive: Assisting users with cloud storage and file synchronization issues.
• SharePoint: Managing and troubleshooting document management and collaboration platforms.
• Microsoft Intune: Managing mobile devices and applications.

Work Environment:

Location: Alpharetta, GA - 100% on-site

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

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