Accion Labs is a global technology services firm with offering a full range of product life-cycle services in the emerging technology segment. This includes Web 2.0, Open Source, SaaS/Cloud, Mobility, IT Operations Management/ITSM, Big Data and traditional BI/DW.
Through nine global offices and a rapid-response delivery model, Accion offers a range of engagement models such as turn-key projects, extended-teams, shared-IP development, offshore-leveraged engagements and professional staffing (contract, contract-to-hire & direct perm).
Accion Labs is privately-held, venture-funded and has a hands-on management team that believes in execution and outcome.
Job DescriptionRole:- Desktop Support Lead
Required:-
· Minimum experience 10Years
· Orienting, training, assigning, scheduling, and coaching members of the Desktop support team
· Ensure customer service excellence and guaranteed response times by actively monitoring support emails/cases and ensuring all tickets are resolved in a timely and comprehensive manner
· Mentor staff to guide customers toward self-serve support options in a service-oriented manner.
· Ensure all desktops are patched and maintained in a timely fashion. Responsible for implementing desktop security and ensuring software compliance (including mobile devices)
· Manage aging tickets in team queue identifying trends that negatively impact performance of desktop operations.
· Maintain device inventory
· Performs analyses and prepares reports on system problem trends and issues
Additional Information
All your information will be kept confidential according to EEO guidelines.
Skills Required
- Minimum 10 years experience in Desktop support
- Experience in coaching and training Desktop support team members
- Ability to monitor support emails and manage ticket resolution
- Experience in desktop security and software compliance
- Ability to analyze trends in system problems and prepare reports
Accion Labs Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Accion Labs and has not been reviewed or approved by Accion Labs.
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Healthcare Strength — Feedback suggests core medical, dental, and vision coverage is available, with some access to FSA/HSA and life insurance. Coverage is characterized as acceptable in multiple locations.
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Flexible Benefits — Feedback suggests some roles allow remote work or flexible hours. Flexibility appears to depend on team or client engagement, but is present in parts of the organization.
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Parental & Family Support — Feedback suggests maternity and paternity leave are highlighted in India. This indicates family-supportive elements in certain geographies.
Accion Labs Insights
What We Do
Accion Labs is a global services technology firm focused on building and transforming software products through emerging technologies.
