IT
Job DescriptionRole: Desktop Support
Engineer
Location: Montreal,
QC
Duration: Fulltime
BGV will be done for the selected
candidates.
JD:
Handle tickets escalated by the Service Desk
•
Remote Desktop
Support
•
Install, configure,
and upgrade MS Office and related user applications
•
Leverage packages
via SCCM 2012
•
Troubleshoot and
resolve user issues with VMware Horizon clients
•
Perform workstation,
laptop and zero client break-fix for users
•
Set-up and register
users for biometric authentication to complement their
AD credentials
•
Establish and
maintain sound backup and recovery procedures
•
Patch management on
operating system, browsers and key vendor
applications, i.e. Adobe
•
Document all
incidents, changes and fixes in the Service-Now
trouble ticketing system
•
Desk-Side support at
Customer main location at Montreal
•
Work with Existing
support team for onsite support
•
Should have a
scripting knowledge
Please
respond with your word resume and requested details:
Full Name :
Work
Authorization:
Contact Number :
Email ID :
Skype ID:
Current
location:
Willing to
relocate :
Salary :
Feel free to
contact me for any further information.
All your information will be kept confidential according to EEO guidelines.
Skills Required
- Experience in Desktop Support and troubleshooting
- Knowledge of MS Office installation and configuration
- Experience with SCCM 2012
- Familiarity with VMware Horizon clients
- Ability to document incidents and changes in Service-Now
- Scripting knowledge
What We Do
Infoways specializes in providing comprehensive consulting, implementation, migration, upgrade, solution development, customizations, functional testing, user training, interface development, and support services for Infor solutions. Our expertise extends to Extensibility, ION, and Report Designer, enabling us to tailor solutions precisely to your requirements. We pride ourselves on our client-centric approach, ensuring that your needs are at the forefront of everything we do. Our services include functional and technical support, admin support, system availability management, incident support, trend analysis, and ticket reduction, among others, all aimed at enhancing your experience and maximizing the value of your Infor investments. Furthermore, our software development capability is at the forefront of innovation. For instance, we are currently enhancing applications in the Financial Services sector using Blockchain technology, showcasing our commitment to leveraging the latest technologies to drive meaningful change for our clients. Infoways offers flexible engagement models and has cultivated a robust talent pool of global resources with expertise in various technologies, including BaaN/LN, M3, Lawson S3, and more. Our team is well-versed in Agile methodology and SDLC best practices, ensuring that projects are delivered on time and within budget. If you are interested in knowing more about how Infoways can support your business and enhance your Infor experience, please let us know. We would be delighted to schedule a meeting with our team at your convenience to discuss Let's Connect We believe in the power of collaboration. Whether you're a client, partner, or future team member, let's embark on this journey together. ? [email protected] ☎ 609-718-0720 Join us at Infoways as we navigate the digital landscape, create meaningful solutions, and build a future where innovation knows no bounds.
