Desktop Support Engineer

What you’ll do:

• Provide direct and remote technical support for:
• Operating systems and software
• Computer hardware and peripherals (printers, projectors, multifunction devices)
• Computer networks
• VoIP and mobile phones
• CCTV monitoring
• Diagnose and solve technical problems.
• Install and configure computer hardware and mobile devices.
• Maintain documentation, records, analyze business processes, and create instructions.
• Support internal IT orders (purchases, comparisons, analyses, summaries) and manage the warehouse.
• Diagnose basic problems in computer network operations.
• Administer access rights and licenses at a basic level.

What we’re looking for:

• Minimum of three years of documented practical experience in an IT support department.
• In-depth knowledge of computer hardware construction.
• Practical knowledge of directory services like Microsoft Active Directory, including permission and object organization.
• Very good knowledge of Microsoft Windows Desktop systems and basic knowledge of Linux and macOS systems (installation, configuration, and operation).
• Knowledge of LAN/WAN and Wi-Fi network configuration and maintenance.
• Understanding of software and system licensing principles.
• Fluent Polish language skills.
• Communicative level of English.
• Ability to work in a team, proactive attitude, and willingness to develop.

Bonus points:

• Practical knowledge of software, hardware, and license management (Software & Hardware Asset Management, Package Managers, OS Deployment Tools).
• Experience in managing Mobile Device Management (MDM) systems.
• Ability to configure accounting and HR software workstations.
• Knowledge of networking issues at the Cisco CCNA level.
• Basic knowledge of virtualization technologies (VirtualBox/Hyper-V/VMware).
• Practical knowledge of Microsoft technologies (Windows Servers, DNS, DHCP, WSUS, GPO/GPP, etc.).
• Experience in using monitoring systems (e.g., Zabbix).

Benefits: 

• Individual training budget and days off from work
• Flexible working hours
• Relocation package
• Medical care and life insurance
• MyBenefit cafeteria and Multisport
• Subsidized meals
• Sports and integration events
• Language classes
• Referral program
• Work-life balance
• Healthy snacks, fruits and vegetables
• Yoga and fitness sessions at the office
• Carpooling