The Role
Provides desktop and infrastructure support by diagnosing hardware and software issues, maintaining Windows systems, managing Outlook and updates, supporting network connectivity, overseeing antivirus and backups, monitoring system performance, and communicating technical solutions to end users.
Summary Generated by Built In
Summary
We are seeking a skilled Desktop Support Engineer to join our IT Services team. In this pivotal role, the successful candidate will be responsible for maintaining and optimizing our internal computer infrastructure. This position is essential for ensuring seamless daily operations, minimizing technical disruptions, and providing high-quality assistance to end-users across the organization. The ideal professional will possess a robust understanding of hardware and software environments, acting as the primary point of contact for resolving complex technical issues.
Responsibilities
- Diagnose and resolve hardware and software problems related to desktop computers, laptops, and peripherals.
- Manage and maintain server connectivity, including routers and switches, to ensure network stability.
- Administer email clients, specifically Microsoft Outlook, and handle system update deployments.
- Oversee antivirus protocols and implement data backup procedures to safeguard organizational information.
- Provide expert-level troubleshooting for Windows operating systems and general IT infrastructure components.
- Monitor system performance and proactively address potential technical failures.
Requirements
Requirements:
- Possess between 3 to 6 years of hands-on experience in IT support and infrastructure management.
- Demonstrate comprehensive knowledge of IT infrastructure elements, including servers, networking devices (routers and switches), and desktop hardware.
- Show proficiency in managing Outlook, performing system updates, and executing data backup strategies.
- Exhibit strong technical aptitude in troubleshooting computer hardware and resolving Windows OS issues.
- Maintain a professional demeanor with the ability to communicate technical concepts clearly to non-technical staff.
Skills Required
- 3 to 6 years of hands-on experience in IT support and infrastructure management
- Comprehensive knowledge of servers, routers, switches, and desktop hardware
- Proficiency managing Microsoft Outlook, performing system updates, and executing data backup strategies
- Strong technical aptitude in troubleshooting computer hardware and Windows operating system issues
- Ability to communicate technical concepts clearly to non-technical staff
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The Company
What We Do
Vrinda International is a Chandigarh-based recruitment and education consultancy connecting job seekers and employers through domestic and international IT and non-IT hiring. It also supports students with overseas university admissions, visa applications, education guidance, and test preparation for IELTS, PTE, and other programs. Its tech-enabled talent portal provides job matching and career pathways across India and global markets, alongside staffing partnerships.
