Job Responsibilities:
Endpoint Management & Deployment:
Manage and configure Microsoft Endpoint Manager (Intune) and Windows Autopilot.
Configure, test, and deploy hardware and software to users both locally and remotely
Oversee Laptop/Desktop imaging including installations of all appropriate applications and security layers
Diagnoses and resolves problems related to the operation of PCs on the network
Administer and enforce compliance policies and configuration profiles.
Oversee application packaging, deployment, and Windows update policies.
Troubleshoot and support hardware/software issues on Windows OS.
ManageEngine Desktop Central:
Configure and manage endpoint devices using ManageEngine Desktop Central.
Automate patch management, software deployment, and asset management.
Monitor and optimize system performance and security.
Networking Support L1:
Identify and respond to network alerts and outages and perform initial analysis of network performance issues.
Verify network device status and interface utilization, Check interface status, link failures, and bandwidth usage.
Identify and troubleshoot network-related incidents including DNS, DHCP, IP conflicts, VPN access, and wireless connectivity issues.
Coordinate with Network Operations teams for escalation and resolution of complex network problems.
Support network infrastructure moves, additions, and changes, including workstation and peripheral connectivity.
Configure, troubleshoot and support Video Conferencing systems used for corporate broadcasts
Collaboration & Documentation:
Work closely with IT Security, Infrastructure, and Service Desk teams.
Maintain detailed documentation, SOPs, and knowledge base articles.
Provide solutions to user issues by identifying problems, train users in basic problem resolution and understanding how to make efficient use of their PCs
Respond to user requests and service issues in a timely and professional manner
Create, monitor, update, and close tickets using Service Now ticketing system
Adhere to Black Box corporate, technology and security policies at all times while performing daily functions
Remain current on technical and operational details concerning PC products and support
Technical Skills:
Deep understanding of Windows 10/11, Office 365, and MDM policies.
Knowledge of Microsoft Entra ID (formerly Azure AD), Group Policy, and endpoint security practices.
Experience with virtual desktop administration (e.g., Windows 365, Citrix).
Extensive experience with Win 10/11 OS – Control panel, System settings, networking, device manager.
Microsoft Outlook, Word, Excel, Cisco AnyConnect, CrowdStrike, backup tools
Microsoft Outlook – OST/PST, Email Profiles, Shared Folders, Archives, Add-on’s and Webmail.
Networking – IP, DHCP, DNS, Switches, Routers, Firewalls, VPN, Tokens, WiFi, Hotspots & Nic’s.
Active Directory Password resets and User properties.
Working knowledge of Microsoft Teams audio/video conferencing systems
Skills Required
- Deep understanding of Windows 10 and Windows 11
- Experience managing Microsoft Endpoint Manager (Intune) and Windows Autopilot
- Experience with endpoint imaging, hardware and software deployment, application packaging, patch management, and Windows update policies
- Experience with ManageEngine Desktop Central
- Knowledge of Microsoft 365 applications, including Outlook, Word, and Excel
- Knowledge of Microsoft Entra ID, Azure Active Directory, Group Policy, and endpoint security practices
- Experience with virtual desktop administration, such as Windows 365 or Citrix
- Knowledge of networking concepts and technologies, including IP, DHCP, DNS, switches, routers, firewalls, VPN, and Wi-Fi
- Experience with Active Directory password resets and user properties
- Experience supporting Microsoft Teams audio and video conferencing systems
- Experience with Cisco AnyConnect, CrowdStrike, backup tools, and Windows troubleshooting utilities
- Experience using ServiceNow ticketing systems
Black Box Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Black Box and has not been reviewed or approved by Black Box.
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical and prescription drug coverage plus dental and vision plan options. Life and disability protections are also included, along with EAP and emergency travel assistance.
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Leave & Time Off Breadth — Time-off offerings are described as broad, including paid time off, company holidays, floating holidays, and multiple leave types such as jury duty and bereavement leave. Paid time off and benefits are also characterized as “good” in at least one recent account.
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Retirement Support — Retirement and tax-advantaged savings options include a 401(k), FSAs, and an HSA with company contributions. A company match is also cited in one instance, suggesting some employer support for retirement saving.
Black Box Insights
What We Do
Black Box is a global digital infrastructure integrator delivering network and system integration services and solutions, support services, and technology products to businesses in the United States, Europe, India, Asia Pacific, the Middle East, and Latin America and has around 4,000 professionals globally. Black Box has strong service offerings in network integration, digital connectivity infrastructure, data center build-out, modern workplace, and cybersecurity for businesses across various industries including financial services, technology, healthcare, retail, public services like airports; manufacturing, and other sectors.
