We are global private markets specialists delivering tailored investment solutions, advisory services, and impactful, data driven insights to the world’s investors. Leveraging the power of our platform and our peerless intelligence across sectors, strategies, and geographies, we help identify the advantages and the answers our clients need to succeed.
Position Overview
Information Technology at Stepstone works internally to provide infrastructure for automation. IT implements the governance for the use of network and operating systems, and it assists the operational units by providing them the functionality they need. IT also provides Desktop Support to Stepstone’s users. Desktop Support provides centralized information and support management service to handle technology queries
Key Responsibilities:
- Act as an initial point of contact for technical support requests by phone, email, and in person
- Act as local IT point of contact for local office based issues
- Perform triage, resolve incidents and respond to queries on PC's, laptops, printers, mobile devices, and email and business applications
- Contribute technical content and solutions, and maintain departmental procedures in the Knowledge Base
- Understanding of basic networking and system administration
- Contribute to IT projects
- Resolve technical issues, identify and document persistent problems
- Ensure a positive user experience through timely and professional service
Core Competencies:
- Working knowledge of Windows 11, Office 365, Copilot, Active Directory, Exchange, Windows Server and Entra ID
- PC hardware and software support
- Ticketing and incident documentation
- Managing Projects End to End
- Testing and Evaluating new Technologies
Requirements:
- Strong customer service and communication skills
- Ability to communicate technical details to non-technical users
- Ability to prioritize work load effectively
- Able to work independently with minimal supervision
- Good troubleshooting skills and willingness to seek out existing issues
- Experience with ServiceNow a plus
- Knowledge of Crestron Audio Visual equipment a plus
Qualifications:
- 1-3 years of technical support experience, desktop or helpdesk support preferred
- 4 year college degree
- ITIL Framework exposure a plus
Salary Range: $54,000 - $60,000
The salary range is an estimate of pay for this position. Actual pay may vary depending on job-related factors that can include location, education, skill, and experience. The salary range does not include any benefits or other forms of possible compensation that may be available to employees.
#LI-Hybrid
At StepStone, we believe that our people are our most important asset and crucial to our success. We are an Equal Opportunity Employer that strives to create an environment that empowers our employees and allows them to be heard, regardless of title or tenure. Our organizational community features multiple Employment Resource Groups as well as mentorship programs to enhance the employee experience for all.
As an Equal Opportunity Employer, StepStone does not discriminate on the basis of race, creed, color, religion, sex, national origin, citizenship status, age, disability, marital status, sexual orientation, gender identity, gender expression, genetic information or any other characteristic protected by law.
Candidates must be at least 18 years old to apply.
Developing People at StepStone
Skills Required
- Working knowledge of Windows 11, Office 365, Copilot, Active Directory, Exchange, Windows Server, Entra ID
- PC hardware and software support (desktops, laptops, printers, mobile devices)
- Understanding of basic networking and system administration
- Ticketing and incident documentation
- Experience with ServiceNow
- Knowledge of Crestron Audio Visual equipment
- Strong customer service and communication skills
- Ability to communicate technical details to non-technical users
- Ability to prioritize workload and work independently
- Good troubleshooting skills and willingness to investigate persistent issues
- Managing projects end to end and testing/evaluating new technologies
- 1-3 years technical support or helpdesk experience
- Four year college degree
- ITIL framework exposure
StepStone Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about StepStone Group and has not been reviewed or approved by StepStone Group.
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Healthcare Strength — Health coverage is described as generous with multiple plan options, and in some cases employee‑only premiums are fully paid. Feedback suggests wellness resources and plan choice enhance the overall value of the package.
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Retirement Support — Retirement offerings include a 401(k) program that is viewed favorably. Feedback suggests long‑term incentive elements complement core retirement benefits.
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Parental & Family Support — Parental support includes leave coaching, paid parental leave, and resources for new parents alongside related travel and logistical supports. Feedback suggests these policies are a meaningful part of the benefits package.
StepStone Group Insights
What We Do
StepStone Group (Nasdaq: STEP) is a global private markets investment firm focused on providing customized investment solutions and advisory and data services to our clients. StepStone’s clients include some of the world’s largest public and private defined benefit and defined contribution pension funds, sovereign wealth funds and insurance companies, as well as prominent endowments, foundations, family offices and private wealth clients, which include high-net-worth and mass affluent individuals.StepStone partners with its clients to develop and build private markets portfolios designed to meet their specific objectives across the private equity, infrastructure, private debt and real estate asset classes.
