Desktop Support Analyst

Be part of a team that's committed to making a difference. We believe in our work and our customers.

Position Location

Remote Type

Office Location (if not fully remote):

Job Description

As our Desktop Support Analyst, you will provide high-level, hands-on technical support for Windows and macOS systems to ensure secure and reliable end-user computing. Your responsibilities include managing the full device lifecycle—from imaging and configuration to asset tracking—while troubleshooting enterprise applications and hardware. By maintaining our printer fleet and software ecosystems, you will play a critical role in minimizing downtime and empowering our team’s productivity.

The Impact You'll Make:

• Enhance Service Excellence: Resolve complex Tier 2 hardware and software escalations with a solution-oriented mindset, ensuring minimal downtime for the organization.

• Administer Mobile Device Management (MDM) platforms—specifically Microsoft Intune—and maintain seamless operations for mobile infrastructure and Microsoft OneDrive.

• Drive the full lifecycle of device provisioning using Windows Autopilot and manage efficient computer replacements and data recovery processes.

• Build and maintain a robust corporate IT knowledge base by developing clear technical documentation for the entire team.

• Contribute to the successful execution of IT projects and identify opportunities to improve internal departmental processes.

• Ensure high-quality collaboration by configuring and maintaining network printers and Logitech conference room solutions (Microsoft Teams & Zoom Rooms).

We are looking for someone with the following:

• 5+ years of technical support experience in a professional environment, with at least 2 years focused on remote/in-office support and Microsoft Intune.

• Strong expertise in Windows 11 (Azure environment) and macOS. Skilled in VPN, networking, and PC repair.

• Solid understanding of ITIL Foundations, customer service best practices, and mobile hardware (smartphones/tablets).

• Bachelor's degree in Computer Science or IT (or equivalent work experience).

• A+, Network+, or MCDST certifications are highly preferred.

• Must be able to lift to 75 lbs while standing and moving in a normal office environment.

Work Environment:

• Location: This is primarily an in-office position located at our Carrollton location (4201 Marsh Lane).

Fairway Home Mortgage, founded in 1996, is a nationwide leader in the mortgage industry. Customer service is at the heart of everything we do. We deliver personalized loan solutions with some of the fastest turn times in the industry. Our mission is to act as trusted advisors, guiding clients through every step of the mortgage process to exceed expectations and ensure satisfaction.

Our culture promotes innovation, growth, and collaboration, offering exciting career paths and professional development. Whether you're starting out or advancing your career, Fairway is a place where your skills and ambitions can thrive.

Current Employees: Head to the Fairway Careers Hub in Workday for internal job openings.

We post some job openings internally for our employees and others externally for the general public. If you cannot find the perfect role right now, do not hesitate to contact the Careers Team at [email protected]. We can answer any questions and keep you updated on future opportunities.

View our E-Verify and Right to Work notices HERE.

Important Notice to Job Seekers! We’ve been made aware of fraudulent messages falsely claiming to be from Fairway recruiters, including links to assessments. These are not legitimate and are not affiliated with Fairway Independent Mortgage Corporation. We’re working with our Information Security team to address this issue. Thank you for your vigilance and continued interest in joining Fairway! All official communication will come from verified Fairway email addresses or our official LinkedIn page. If you receive a suspicious message, please do not click any links and notify us.