Desktop Support Analyst

Job Description
Desktop Support Engineer
Wilmington, DE
Monday - Friday 8:00 am - 5:00 pm
Onsite
CSC is looking for a Desktop Support Engineer to join our Infrastructure Services Team. As a Desktop Support Engineer, you will work with the latest technologies in a dynamic and fast paced environment- developing software/hardware standards, engineering client computing solutions, and supporting CSC end users by fixing problems and optimizing user productivity.
The Infrastructure Services team supports the whole CSC enterprise through implementation and support of exciting new technologies. As a strong and reliable team, we work together in a fast-paced environment to deliver and maintain a vast array of technology solutions to our growing lines of business. As a member of the Infrastructure Services team, you are valued as a key player and reliable contributor within a fun and creative technology-driven organization.
Some of the things you will be doing:

• Responsible for the design, administration, and deployment of a wide array of workstation hardware, Microsoft Windows Operating Systems, Microsoft Office and Adobe Acrobat productivity suites, and other common enterprise applications.
• Perform advanced troubleshooting and provide support to CSC users located at multiple sites and across time zones on a wide range of hardware, Operating Systems, and software- on the phone, via tickets, or in person.
• Work as a team member on enterprise projects, such as company-wide hardware upgrades, application deployments, acquisitions, moves and upgrades.
• Administer and support the CSC Virtual Desktop Infrastructure - this includes managing the VDI infrastructure, deploying virtual desktops, and troubleshooting problems.
• Create technical documentation related to system configurations, process, procedure, and knowledge base articles.
• Willingness to adjust schedule for on-call IT phone support coverage.

What technical skills, experience, and qualifications do you need?

• 4+ years of experience in Service Desk or Desktop Support role within an enterprise organization supporting Windows 7, and 10, Microsoft Office, Active Directory user administration, Group Policies and desktop profiles.
• A collaborative team member with excellent customer service skills
• Ability to provide clear/concise communications to customers, all levels of the organization and project teams.
• Experience with Windows Operating System imaging, software packaging/distribution, and Microsoft patches.
• The ability to constantly adapt to a fast paced, ever changing technology landscape filled with smart phones, virtual desktops, and a wide array of desktop computing hardware/software.
• Experience with document imaging and printing solutions, such as supporting multi-function print/scan/fax devices.
• Experience in technical writing, specifically documenting technical configuration and troubleshooting information.
• Experience supporting mobile devices (smart phones & tablets) with MDM products such as Microsoft Intune or AirWatch
• The ability to lift and carry computer equipment (up to 50lbs).
• Experience with SCCM (preferred)
• Experience with supporting Apple MacBooks (Plus)

#CSC #CSCCareers #LI-HL1
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.