Desktop Engineer
- Perform asset onboarding and offboarding of end users
- Responsible for software and asset management (including asset disposal, commissioning, and decommissioning)
- Support all end-user desktop activities such as software upgrades, patching, computer imaging, deploying build images. Resolves issues related to desktop computing, software, and hardware
- Performing break-fix issues on: Desktop/Laptop, IT Peripherals, iPhone/iPad, Windows, MAC OS, Microsoft 365, SharePoint, Mobile Device Management, VPN connectivity issues, etc.
- Handle end user concerns / tickets / emails covering a range of incidents from hardware failures to software configuration problems, and general queries related to endpoints
- Perform Level 2 and above diagnosis / resolution on endpoints devices
- Responsible for service requests to be constantly acknowledged, prioritized, resolved to agreed SLA; or ensure to send to resolver groups as necessary
- Liaise with other support teams as required to resolve requests / issues in a timely manner
- Perform incident/requests closure, verifying problem resolution with users and documenting resolution procedures
- Perform monthly reporting to relevant teams and stakeholders
- Participate in tech refresh or transformation activities
- Consistently consult direct manager in evaluating requirements and execution
- Support all business areas with technical expertise and provide outstanding service to end users
- Provide special support for VIP users if necessary
- Minimum 5 years’ experience in IT
- Excellent knowledge to build, deploy, upgrade Windows, Mac, and automatic deployment such as WSUS, Intune, Managed Engine, MDT, Active Directory
- Basic network infrastructure skills
- Ability to stay calm under pressure and very well organized in advancing tasks assigned
- Ability to communicate and supervise 3rd party vendor effectively on asset disposal, delivery, etc
- Ability to manage asset inventory very well
- Knowledge in ServiceNow, JIRA, Confluence
- Strong skills in Microsoft Excel
- At minimum, Bachelor’s Degree in IT/Computer Engineering or similar
- Professional Certification(s): MSCA or CCNA (preferred)
- Experience in technology refresh projects
- Ability to create and document processes
- Immediate availability is preferred
Experience
Education
Top Skills
What We Do
Unison Consulting was launched in Singapore on September 2012, the hub of the financial industry, with innovative visions in the technocratic arena. We are a boutique next-generation Technology Company with strong business-interests in Liquidity risk, Market Risk, Credit Risk and Regulatory Compliance.
Unison provides technology consulting and services to implement Risk Management and Risk Analytics System for Financial Institutions. Our services suite comprises of Techno-Functional consulting, systems integration, Business Intelligence, information management, and custom development of IT solutions, plus project management expertise for financial institutions.
We have expertise in latest cutting edge technology to achieve better total cost of ownership. Through our qualified professionals, we assist you drive your unique risk management strategies, whether that means efficient monitoring, improving risk appetite of the financial institutions, complying with regulations, or capturing growth opportunities through innovation, this is what maximizes your decision taking potential. At Unison Consulting, we view clients as partners, and our success is only measured by the success of our partners. So we put it all on the table in order to exceed expectations.
Our staff consists of young, energetic and innovative consultants who are never afraid to challenge the conventions and push the boundaries in an effort to help our clients. For every project, no matter how large or how small, we strive to not only meet your needs, but deliver a showcase in your field
