Desktop Administrator

We are seeking a detail oriented and technically savvy Desktop Administrator to join our IT Team in our New York City Office. In this role, you will provide IT support both on-site and virtually to end-users locally and globally. This role requires on-site presence 5 days a week.

MBH is an equal opportunity employer that values diversity, equity, & inclusion in the workplace. To request a reasonable accommodation during the interview process, please email [email protected].

What You'll Do

• Troubleshoot software and hardware end-user issues utilizing the team’s ticketing system

• Push routine software updates and patches for both PC and Mac products to maintain security and performance

• Set up new hires for success through deployment of equipment, software, and server access; lead comprehensive IT onboarding meetings with new hires

• Offboard employees by revoking systems access, updating security protocols, and collecting firm equipment

• Manage physical workspace logistics through computer and phone equipment moves, desk height adjustments, and ergonomic equipment installations

• Procure and manage IT supplies such as printers, laptops, computer parts, peripherals, and ergonomic equipment; maintain real-time inventory of hardware and software assets

• Prepare A/V capabilities and provide technical support for critical presentations and firm-wide meetings

• Will be required to lift items up to 30 lbs and work in physically constrained positions, including accessing areas under desks

Minimum Qualifications

• Experience managing IT helpdesk ticket lifecycles and prioritizing requests in a fast-paced environment

• Direct experience working within modern ITSM or Service Desk systems to track, document, and report on IT tasks

• Excellent customer service including the ability to communicate technical solutions clearly and empathetically to users of all technical skill levels

• Advanced knowledge of MS Office 365 administration, including Outlook and Teams

• Hands-on experience with disk imaging tools and the automated deployment of standardized OS builds

• Ability to clearly document technical processes through concise user guides and internal SOPs to build a robust knowledge base

• Experience with MacOS is nice to have

Benefits

• 100% Paid Employee Medical, Dental, and Vision Insurance

• 401k Profit Sharing

• Paid Holidays, Vacation, Volunteer, and Sick Time Off

• Professional development stipend

• LinkedIn Learning and Hone classes

• Hybrid work stipend, office snacks, and monthly lunches

• Commuter Benefits

• Flexible Spending Accounts

• Company sponsored Life, AD&D, and Disability Insurance

About MBH Architects

MBH Architects offers the best of both worlds: the resources of a top-tier firm with the supportive culture of a close-knit team. With offices in the San Francisco Bay Area, New York, Denver, Mumbai, and Bengaluru, we provide hybrid flexibility and global reach.

Our success is built on meaningful collaboration and continuous education. Through integrated services (architecture, environmental graphics, fixture and interior design), we deliver world-class projects, including multi-family housing, labs, retail experiences for iconic brands, and many more. We believe great work happens when people feel supported and inspired.

What sets us apart? A strong sense of community, dedication to sustainability and social impact, and a culture that celebrates creativity and connection—whether through design competitions or our legendary waffle-offs.

If you are passionate about your work, and strive for excellence in everything you do, MBH Architects could be the perfect fit for you.