Deskside Specialist II

Job Description
US CITIZENSHIP REQUIRED
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The Enterprise Assurance Strategic Capabilities Unit delivers critical assurance disciplines that protect and enable people, data and missions. We provide a comprehensive approach to managing risk across the enterprise for current and future information environments where the business and missions execute. We apply the use of innovative tools and robust processes to ensure mission and business success.
What You'll Do:

• Respond to customer requests for assistance with computer software/hardware.
• Provide troubleshooting for software, installation of software.
• Troubleshoot networking issues - LAN and Wireless.
• Troubleshoot network and voice-related issues, repair personal computer and peripheral equipment problems to the board, device or component levels as appropriate.
• Receive equipment and conduct inventory.
• Maintain a regular and predictable work schedule.
• Maintain a regular and predictable work schedule.
• Establish and maintain effective working relationships within the department, the Strategic Business Units, Strategic Capabilities Units and the Company. Interact appropriately with others in order to maintain a positive and productive work environment.
• Perform other duties as necessary.

On-Site Work Environment: This position requires regular in-person engagement by working on-site five days each normally scheduled week in the primary work location. Travel and local commute between company campuses and other possible non-company locations may be required.
Working Conditions:

• Work is performed in an office environment, laboratory, cleanroom, or production floor.
• Travel to various (assigned) Ball campuses to perform field work in customer facing role.

Hourly Rate: $28.13 - $37.98
Required Education, Experience, & Skills

• High School diploma or equivalent plus 6 years or more related experience or a related 2-year technical degree and 4 years or more related experience.
• Each higher-level related degree, i.e., Bachelor's or Master's, may substitute for two years of related experience. Degree must be from a university, college, or school which is accredited by an agency recognized by the US Secretary of Education, US Department of Education.
• Good customer service and communication skills.
• Intermediate knowledge of PC software and networking: classes and/or experience.
• Intermediate understanding of Desktop/Laptop PC Hardware and components.
• Intermediate to Advanced understanding of Windows 7 and 10 desktop operating systems.
• Advanced understanding of Windows Office 365 Pro Plus suite.
• Ability to support Apple iPhones.
• Experience with Service Now or other trouble ticketing tools.
• Ability to prioritize, organize and coordinate simultaneous tasks/projects.
• Ability to perform job functions with little direct supervision.

A security clearance or access with Polygraph is not required to be eligible for this position. However, the applicant must be willing and eligible for submission, depending on program requirements, after an offer is accepted and must be able to maintain the applicable clearance/access.
Pay Information
Full-Time Salary Range: $58500 - $79000
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems Space & Mission Systems
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.
Headquartered in Boulder, Colorado, Space & Mission Systems is a leading provider of national defense and civil space applications, advanced remote sensing, scientific and tactical systems for the U.S. Intelligence, Department of Defense and scientific communities. We continually pioneer ways to innovate spacecraft, mission payloads, optical systems, and other defense and civil capabilities. Powered by endlessly curious people with an unwavering mission focus, we continually discover ways to enable our customers to perform beyond expectation and protect what matters most.