IT
Job DescriptionRole: Deskside Engineer
Location: Pickering, ON
Duration: 6+ Months
BGV will be done for the selected candidates.
Desired Experience:
At least 3 years hands on experience in field Support Services
Strong skills in supporting desk side for Windows XP, Windows 7 and Windows 8.1 installation, troubleshooting and reporting.
Experienced to support Mac OSX
Knowledge to support Multifunctional Devices, Smart Phones, PDAs & BYOD
OEM Certified Technician for ordering parts through OEM and parts replacement
Strong Microsoft Office skills (Outlook, Word, and Excel)
Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers
Broad experience in IT related services with basic understanding of Networks, Intel Servers and Telecoms
Experience including remote control of PCs and video conferencing knowledge
Rotational On-call for executive support
Strong customer service skills
Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
Strong written and verbal communication skills
Must be detail oriented and self-motivating
Ability to successfully pass a background security check
Desired Certification ( A combination of 02 mandatory)
1. CompTIA A+ certification ( Compulsary )
2. Apple Certified Mac Technician (ACMT)
3. Apple Certified Support Specialist
4. Premier Dell Hardware Certification
5. Lenovo/IBM Desktop Systems Hardware Certification
6. Lenovo/IBM Mobile Systems Hardware Certification
7. HP Accredited Platform Specialist (APS) - HP Commercial Desktop, Workstation, Laptop Solutions
8. HP Accredited Platform Specialist (APS) - HP LaserJet Solutions
Please respond with your word resume and requested details:
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All your information will be kept confidential according to EEO guidelines.
Top Skills
What We Do
Infoways specializes in providing comprehensive consulting, implementation, migration, upgrade, solution development, customizations, functional testing, user training, interface development, and support services for Infor solutions. Our expertise extends to Extensibility, ION, and Report Designer, enabling us to tailor solutions precisely to your requirements. We pride ourselves on our client-centric approach, ensuring that your needs are at the forefront of everything we do. Our services include functional and technical support, admin support, system availability management, incident support, trend analysis, and ticket reduction, among others, all aimed at enhancing your experience and maximizing the value of your Infor investments. Furthermore, our software development capability is at the forefront of innovation. For instance, we are currently enhancing applications in the Financial Services sector using Blockchain technology, showcasing our commitment to leveraging the latest technologies to drive meaningful change for our clients. Infoways offers flexible engagement models and has cultivated a robust talent pool of global resources with expertise in various technologies, including BaaN/LN, M3, Lawson S3, and more. Our team is well-versed in Agile methodology and SDLC best practices, ensuring that projects are delivered on time and within budget. If you are interested in knowing more about how Infoways can support your business and enhance your Infor experience, please let us know. We would be delighted to schedule a meeting with our team at your convenience to discuss Let's Connect We believe in the power of collaboration. Whether you're a client, partner, or future team member, let's embark on this journey together. 📧 [email protected] ☎ 609-718-0720 Join us at Infoways as we navigate the digital landscape, create meaningful solutions, and build a future where innovation knows no bounds.
