surefoot
we give a damn about our work, our clients, our people, and doing the right thing.
Remote
Remote

UX Researcher

+80 more | Remote
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Hi there, thanks for stopping by.

What follows is a bit lengthy, but will give you a better idea of what we do, what this role entails and how to apply.

What we do

We’re a boutique growth agency that gives a damn about our work, our clients, our people, and doing the right thing. We specialize in:

  • user experience research and design
  • full-service a/b testing and personalization (aka conversion rate optimization)
  • data analytics
  • email
About your role and the team

If you would rather feel trusted to use your expertise and problem-solve than have your manager hawking over your shoulder micromanaging you, keep reading! Here at surefoot, we carve out time for you to get shit done and deliver real value to clients. Leave the wasted time, infighting with colleagues and finger-pointing to someone else. You didn’t become a UX researcher to deal with that stress mess day in and day out!

As a UX Researcher, you’ll enjoy talking to a variety of people to help solve their problems and collaborating with kind, supportive co-workers who respect you and your time – both at and away from the virtual office. You’ll be recognized by peers, leadership and clients for your organizational skills and attention to detail, which are critical to your success. In fact, disorganized, dependent personalities don’t last long here. Nor do people with “that’s not in my job description” attitudes. When smart people collaborate instead of compete and bring solutions instead of problems, amazing things happen.

Speaking of collaboration, that’s something you’ll do regularly with our clients. We bend over backwards (but not forwards) to make sure they’re happy. Our goal is to be the best, most helpful agency they’ve ever worked with. To help us achieve that goal, we encourage you to share and celebrate your authentic self day in-and-day-out with co-workers and clients alike. Even if it means letting your “weird” show every once in awhile.

We’ll be honest; surefoot isn’t for everyone. We encourage and expect you to use your expertise, make decisions without a lot of oversight, go above and beyond to help a teammate or client, spend time to thoughtfully communicate asynchronously, and manage your own work schedule. If you’re a humble team player who likes to see and contribute to the success of something greater than yourself, then we want you to apply. Now.

UX Researcher role description

As a UX Researcher at surefoot, you’ll help lead the charge on improving our clients’ websites by conducting various types of research. You’ll need to enjoy talking to strangers on video calls and should also look forward to the challenge of distilling their responses into straightforward results presentations for client stakeholders. You’ll need to have experience asking non-leading questions and “going off script” at times to draw out the real reason an interviewee is hesitant or vague. You’ll collaborate internally with project managers, UX designers and occasionally, our clients. Successful UX researchers are curious, personable and passionate about helping craft more delightful experiences for end users.

**Something important we want you to know ahead of time is that this job may be a bit different than your standard research gig in that you won’t be working on a single site or app for several months in a row. Instead, you’ll be working on various projects for a variety of clients. One day it could be configuring a card sort, the next could be scheduling and conducting user interviews. 

TL;DR – if you’re someone who enjoys “deep working” on the same product or app day-in-and-day-out, this job probably won’t light your fire. 

A day in the life of a UX Researcher
  • start your morning with a cup ‘o joe and fire up your computer to check emails, contribute your Wordl screenshot or thoughts on having either Cheeto dust for fingers or tennis ball fuzz for skin to Slack, check-in on incentives getting sent to interview participants, etc.
  • it’s 10:30 CST, time for our team video stand-up to chit chat with teammates a bit, then talk about what you worked on yesterday, are doing today and any blockers.
  • shortly after stand-up, you’ll set to work writing an interview script for an upcoming user study to learn more about the effort it takes users to complete certain tasks on an e-commerce website.
  • after a stretch break and a #self-care Slack post to enter the monthly bonus drawing, you’re back at your desk to conduct a few Zoom user interviews where you’ll try to get to the heart of a user’s struggles with one of our client’s PDPs.
  • you spend your early afternoon putting together a research findings presentation for an upcoming call with a client and distilling your interview learnings into clear, actionable recommendations and next steps.
  • around mid-afternoon, it’s time to create a screener in Respondent.io (or similar) to recruit users for an upcoming study on their wine buying preferences. Cheers to this activity!
  • once “quitting time brain” begins to settle in, you double-check your respondents have received their incentives, then perhaps a few email/slack responses and checking in on #watercooler to interact with teammates before you wrap things up for the day.
Role requirements

must-haves

  • 3-5+ years research experience in e-commerce/web product design.
  • Demonstrable experience gathering requirements, prioritizing, planning research and identifying and recruiting participants. 
  • Examples demonstrating how you analyze & summarize research results.
  • Comfort talking to strangers and walking them through prototypes without leading them to answers.
  • A love of asking questions, seeking answers, and working with others to solve unique and interesting design problems.
  • Experience with research tools, such as Respondent.io, Optimal Workshop, Typeform (or similar).
  • Comfort making design recommendations based on research and best practices.
  • Ability to communicate clearly and concisely with good “email voice”.
  • Self-motivation, ability to work independently and remotely, the desire to continuously learn and grow.
  • Hobbies outside of work.

nice-to-haves

  • Examples demonstrating how you’ve influenced teams or companies to become more user-centric.
  • Experience with A/B testing and the armchair psychology behind what motivates people to do the things they do.
  • Experience with or excitement about building new processes, automation, workflows, etc. to help further establish surefoot as a leader in the space.
  • Experience with analytics tools such as Google Analytics, Heap or Hotjar.
  • Funny GIF library, good emoji usage, sense of humor.
Salary and benefits

The position is open to U.S.-based applicants only. No Visa sponsorship is provided.

  • Base salary: $80,000 to $100,000 (depending on experience)
  • Benefits and perks:
    • fully-remote team (even pre-COVID!)
    • health insurance – we pay 85% of your premium, up to $400
    • 401k with match
    • 2.5 weeks paid vacation to start (more accrued annually)
    • $2,000 technology / WFH office budget
    • 11 paid holidays
    • two 1/2 day Fridays per month
    • self-care bonuses
    • company-paid all-hands trips
    • Climate Neutral smart thermostat reimbursement
    • $400 learning budget
    • client discounts
    • new hire and client referral bonuses
    • …more as the company grows, with your input solicited on benefits that matter to you!
Ready to apply?

Great, we’re looking forward to meeting you! To get the ball rolling, please submit your application.

If all is well there, you’ll move on to phase two which involves a Zoom video call or two to get to know one another a bit better. If we’re feeling good about that, we’ll contact your references.

And finally, if your references check out and confirm you’re not a stabber, we’ll ask you to do some actual paid work with us to determine fit for both parties. This paid project is a nice way for both parties to get a feel for one another’s work, communication style and more.

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All applicants will receive a response. We know through experience that different ideas, perspectives and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work. We are an equal opportunity employer and we are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We are also committed to working with candidates from all ability levels throughout the recruitment process to ensure they have what they need to be at their best. If you need accommodation during the application or interview process, please contact us to begin a conversation about your individual accessibility needs throughout the hiring process.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • HTML/CSSLanguages
    • A/B testing tools (Optimize, Dynamic Yield, Convert, etc.)Languages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Vue.jsFrameworks
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • RAnalytics
    • HotJar, Clarity, TeaLeafAnalytics
    • Google SheetsAnalytics
    • Data StudioAnalytics
    • FigmaDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ZeplinDesign
    • Adobe XDDesign
    • AsanaManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • AirtableManagement
    • WordpressCMS
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What are surefoot Perks + Benefits

surefoot Benefits Overview

Heads up that we can’t pay you a Facebook salary. We don’t provide lunch every day, have a ping pong table in the break room or have a barista who will make you fancy coffee drinks. (We don’t even have an office, as we’ve always been fully remote and always will be!)

We value your time, not your ping pong skills.

Being a surefooter means eating all 3 meals with your family, working a normal 40-hour week and fully disconnecting when the day is done. Walking the dog or taking some “you” time and leaving your phone at home. Spending your self care gift card winnings treating yourself to a nice lunch, a fancy coffee drink or contributing to your piggy bank to buy that ping pong table.

We offer competitive pay, a diverse team, interesting work and a belief in truly walking the walk when it comes to work-life balance.

Culture
Partners with Nonprofits
surefoot donates 1% of revenue to environmental causes as members of 1% for the Planet. We also measure, offset and reduce our carbon emissions as a Climate Neutral certified company.
Daily sync
Open door policy
Team owned deliverables
Group brainstorming sessions
Diversity
Highly diverse management team
surefoot is co-founded by a woman who also happens to be a member of the LGBTQ+ community.
Unconscious bias training
We are committed to providing ongoing DEI training and learning opportunities to our employees so they may be more aware, informed citizens and surefooters.
Hiring Practices that Promote Diversity
We list salary ranges in all our job descriptions to eliminate pay disparities and obscure personally identifying information (when possible) to eliminate bias in hiring.
Health Insurance & Wellness Benefits
Health Insurance Benefits
surefoot's offers a number of health insurance plan options through BCBS. We pay 80% of your premium, up to $400.
Wellness Programs
surefoot awards $50 bonuses every two weeks to employees who participate in self care activities (physical exercise, mental health, etc.)
Retirement & Stock Options Benefits
401(K)
surefoot's 401k retirement plan offers a broad selection of stocks, bonds and index funds to choose from.
401(K) Matching
surefoot matches 100% up to 3% of the employee's annual base salary, then 50% above that, up to 4% total.
Child Care & Parental Leave Benefits
Flexible Work Schedule
surefoot offers a completely flexible schedule outside of core hours (10:00am-3:00pm Central), as well as half-day Fridays two times per month.
Remote Work Program
surefoot has always been fully remote, and always will be.
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
surefoot's dress code is "wear what makes you comfortable". We only request that includes pants of some sort, lest you create an awkward moment on a Zoom video call.
Company Outings
surefoot has annual all-hands get togethers, paid by the company. During COVID, the get togethers are done remotely via Zoom and surefoot covers the expense of meals, activities, etc.
Happy Hours
surefoot hosts monthly Zoom happy hours that are optional for employees.
Home Office Stipend for Remote Employees
New hires receive a $2,000 technology / WFH office budget.
Professional Development Benefits
Promote from within
Continuing Education stipend
All surefooters receive a $400 annual learning budget to be used on anything, whether it's a skill related to their job, conference or guitar lessons.
Time allotted for learning
Bi-annually, we host Internal Innovation Week. We shut down client work for a week and focus on internal projects and other company improvement initiatives.
Paid industry certifications
surefoot provides monetary bonuses for certifications in relevant tools or programs that further employees' knowledge and career growth.

An Insider's view of surefoot

How would you describe the company’s work-life balance?

surefoot’s work-life balance is real, not just a talking point. As an employee at surefoot, I am trusted to get my work done on time and to take “me” time when needed. Deadlines and expectations are clearly communicated, and I am empowered to discuss adjusting them if I see a mismatch in level of effort or I see an opportunity to improve.

Danielle

Engineer

What makes someone successful on your team?

Successful surefooters are detail-oriented, take initiative, learners, admit mistakes, communicate respectfully and regularly, and care about the quality of their work.

Lori

Data analyst

What is your vision for the company?

Our goal is to be the best, most helpful agency our clients have ever worked with. Accomplishing this starts with our employees, who are given freedom to make decisions and use their expertise. We empower them to be creative and find ways to say "yes" instead of "no".

Laura

co-founder

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