UX Researcher and Designer
The opportunity
Snap! Mobile is looking for a UX Researcher & Designer to help us expand our comprehensive financial management suite, providing non-profits of all sizes with an all-in-one solution for banking, payment processing, fundraising, financial controls & planning, and risk reduction. As UX Researcher & Designer, you will play an integral role in taking a novel financial management product to market in the US high school market to support youth sports and activities, and then move further with additional Snap! Mobile product lines.
What you'll do as a UX Researcher & Designer
- Partner with Product Managers, Engineers, and internal stakeholders to discover and design our core product experience. This includes dashboards, financial management tools, workflows, eCommerce, and more
- Drive research and customer discovery to understand our customers’ needs/pain points, and to use those insights to improve our web and app product experiences
What we're looking for in a UX Researcher & Designer
- 2+ years of experience in UX design and research in digital with websites and/or apps
- Own customer discovery and become an expert on the financial practices and challenges of schools in addition to discovery for all Snap! Mobile products
- Research, discover and define customer personas, customer workflows and processes
- Conduct customer interviews, surveys, ideation sessions, usability evaluations and other research methods
- Read between the lines to find insights and turn them into novel product designs that work for the customer and our business
- Create wireframes and mockups to validate and invalidate design hypotheses with prospective customers
- Collaborate with the VP of FinTech and Spend product team to achieve product-market fit with schools
- Strong portfolio that highlights solid UI and visual design skills, research, mobile design, persona creation, and design process
- High level of proficiency with Figma
- A track record of synthesizing multiple and diverse inputs from various sources into unified and useable functionality
- Ability to explain your process and design decisions to your cross-functional partners
- Experience in some of the following areas: fintech, accounting, eCommerce, visualizations, workflow software, graphic design
You will thrive as a UX Researcher & Designer if…
- You're self-motivated with a growth mindset
- You have strong organizational skills and the ability to clearly document knowledge and insights
- You're empathetic, curious, and open-minded
- You're comfortable networking with prospective customers to conduct interviews and discovery
- You're able to conduct research in a fully remote setting
- You're driven to rapidly and iteratively work to improve your designs
Education Requirements
- Bachelor’s degree required
Compensation
- The position is a salaried, exempt position
About Snap! Mobile:
We’re creating a new system that helps not-for-profit organizations get the resources they need to build the next generation of leaders and realize their visions. There are a hundred ways you can join us in creating a better tomorrow: donate to a program, buy a T-shirt, or become part of our team. Whatever it is, it will be the most important, meaningful thing you can do, because you’ll be making a difference in the life of a kid. Kids need coaches. Kids need to play. And every kid needs a champion.
Snap! Raise is proud to offer the following benefits:
- Medical, Dental, Vision
- 401K with a 4% match from the company
- Unlimited PTO
- Flex Birthday day off
- Monthly Wellness Classes (virtually!)
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