UX Research Manager
The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.
Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.
We believe every interaction is an opportunity. Are we yours?
The Challenge
As a UX Research Manager on the Qualtrics Experience Research Team you will drive the future of Qualtrics Experience Management products to deliver a best-in-class user experience that creates loyalty, value, and delight. You have highly developed research skills and use them to understand the UX of our products, key user scenarios, business needs of our customers and how people collect, monitor and share insights inside their organizations. You infuse Qualtrics with these customer and product insights as you help drive the vision and strategy for the next generation of Qualtrics products. You work cross-functionally with data scientists, strategic planners, designers, program managers, line of business owners and engineers to develop products that are elegant, easy-to-use and successful. You mentor members of the UX Research team to push classic and innovative research methods and to deliver creative and valuable insights.
What Success Looks Like in the Role
You inspire those around you to understand the customer and have a multiplier effect on creating enthusiasm for products and features. You are collaborative with partner teams, and help build, shape and grow the research team -- mentoring more junior team members. You own the development of research strategy and push the boundaries on existing methodologies to deliver new innovative processes for conducting UX research. Your strong research background in understanding human behavior and technology help you drive actionable insights that guide product decisions. You have successfully made UX Research part of the fabric of Qualtrics’ product design and development process. You have a happy and productive research team that is valued by the Qualtrics product development team.
A Day in the Life
- As the UX product insight expert you are the voice of the customer for user experience and product feedback. You know what users want and our product gaps. You have a strong voice that guides the product team’s understanding of feature prioritization and UX improvements.
- You are a part of the product team and you collaborate with researchers, data scientists, designers, product managers, and strategic planners to identify customer perceptions about Qualtrics and existing products, define key use scenarios and collaborate to develop new or improved product concepts.
- You are a valued voice that influences decisions about what matters most for the platform and products in terms of user experience.
- You are a thought leader and evangelize customer and product needs inside Qualtrics.
- You teach best practices and share metrics.
- You are known as an exceptional research partner who gets the data that matters most and delivers actionable insights.
- You are a mentor and you make all of the research you touch better and you inspire researchers to do their best work.
Your Background
You are a seasoned researcher who knows how to collaborate with product teams, can plan and execute the full range of methodologies and isn’t afraid to push boundaries. You are skilled in constructing research toolkits. You are able to synthesize and translate qualitative and quantitative data into actionable insights. You deliver research findings and recommendations in engaging, thought provoking formats.
You have excelled and grown within a dynamic, rapidly scaling, organization. You know how to collect inputs and turn them into measurable outputs. You want to build tools that show businesses the power of the intersection between brand, product, customer and employee.
You have managed, mentored and grown research teams. You love creating process that leads to demonstrated results.
Minimum Qualifications
- Master's degree in one of these disciplines: Psychology, Human-Centered Design, Human Factors, Cognitive Psychology, or similar.
- A PhD is preferred.
- 7+ years of industry research experience.
- Exceptional and demonstrated end-to-end qualitative and quantitative research skills.
- 3+ years of research team management experience.
- Strong analytical and problem solving skills.
- High standards of detail, excellence, professionalism and role model behavior.
- Demonstrated ability to serve as a thought leader.
- Extensive experience working closely with UX Design, Product, and Engineering teams on gathering and implementation of research recommendations.
- A portfolio that includes examples of leading strategic research with significant business outcomes.
About Qualtrics
Qualtrics is the technology platform that organizations use to collect, manage, and act on experience data, also called X-data™. The Qualtrics XM Platform™ is a system of action, used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee and brand—on one platform. Over 13,000 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee culture, and build iconic brands. Qualtrics was recently acquired by SAP, and together we will accelerate XM and power the experience economy. Join us on this adventure that can open many doors! If you’re searching for a company that’s dedicated to your ideas and growth, recognizes your unique contribution, fills you with purpose, and provides a fun, flexible and inclusive work environment - apply now!