JPMorgan Chase
New York City, NY

UX Design Lead, VP-Digital at JPMorgan Chase

| New York City, NY
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Job Description Put your UX experience into action by leading one of our client-centric User Experience teams and shape the future of how people use our products. As a User Experience Lead, you'll head the planning and execution of multiple project initiatives and contribute to the vision of the Digital Card Design team.
We are looking for an experienced and profoundly engaged designer to join us. In this role, you will act as a team lead or individual contributor and be part of a multi-disciplinary group of interaction and visual designers, researchers and UX writers committed to developing the next generation cross platform UI interfaces for the future of the credit card banking experience. This role requires a deep understanding of experience design for digital products and services of all kinds, sizes, shapes and contexts.
This role will have a big influence on the design language for multiple Chase digital platforms including the public and secure web and mobile sites with a focus on the Card ecosystem. This candidate should have experience working in marketing and advertising and have helped to shape big brands through impeccable, pixel perfect design.
A customer centric view is paramount while providing simple, fun and innovatively enriching mobile and web experiences for our customers. You will be working in a fast-paced environment alongside our product and engineering teams to deliver all graphical assets and specs, including images, renderings, fonts, colors, icons, logos, etc. as well as focus on the design of mobile UI animations and transitions that improve usability and delight consumers.
Finally, you will be expected to act as a resource for our marketing and executive teams to help develop potential go to market artwork, training materials, visuals, presentations, prototypes, etc. Providing our multi-disciplinary team with world class visuals that communicate the heart and soul of our products will help J.P. Morgan Chase continue in its role as the leader in the mobile financial services space.
Qualifications
  • 7+ years of experience in user interface design for mobile and web.
  • Experience leading small- to-medium-sized teams.
  • Demonstrated ability to manage multiple priorities on concurrent, rigorous deadlines in a fast-paced dynamic environment and stakeholder expectations.
  • Mentor, coach and guide more junior designers on their path to growth.
  • Excellent ability to collaborate across multiple teams to drive idea convergence and foster a team spirit.
  • Significant experience designing and delivering world-class digital experiences.
  • User-centric design approach that involves rapid testing and iteration of designs.
  • Exceptional skills with standard UX software such as Figma, Sketch, Invision or similar.
  • Experience with generative and evaluative research methods.
  • Ability to use prototyping tools to convey design intent.
  • Ability to be a UX advocate and communicate with diverse stakeholders.
  • Partner and iterate with Product to Discover, Define, Design and Deliver a customer centric solution that achieves goals and success metrics.
  • A deep understanding of typography and designing to a grid.
  • Partner with UX leadership in the continued development of our unified experience language used in our product and marketing design.
  • Serve as a creative partner to external agencies to provide design oversight.
  • Great communications and interpersonal skills.
  • Sharp design sensibilities, critical thinking, and an eye for details
  • Ability to create detailed design specifications and mockups to communicate design intent.
  • Familiarity with the mobile space, and an awareness of the relevant technical and ergonomic considerations
  • A demonstrated experience in motion graphics and a familiarity with motion design and production tools is a bonus for this position.
  • Marketing collateral & presentation creation experience a bonus but not necessary.
  • Understanding of how design translates to code a bonus.

About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Full vaccination is a requirement for this role for new hires joining JPMorgan Chase. Additional requirements include sharing information including your vaccine card in the firm's vaccine record tool and may include mask wearing and social distancing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Note: The requirement to be fully vaccinated to be hired for this role does not apply to roles with a work location in Arkansas, Florida, Iowa, Montana, and Tennessee. For applicants to these roles, JPMorgan Chase will consider all qualified applicants regardless of vaccination status, due to state and local laws.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.
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Technology we use

  • Engineering
  • Product
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    • C++Languages
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    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
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    • jQueryLibraries
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    • ConfluenceManagement
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What are JPMorgan Chase Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Diversity
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Professional Development Benefits
Tuition Reimbursement
Diversity Program

An Insider's view of JPMorgan Chase

What’s the vibe like in the office?

My favorite thing about JPMorgan Chase is the vast number of problems we solve, and the diversity it takes to do that. Moving money, enabling payments and producing a world class customer experience are just a fraction of what we work on. Because the office is so casual and open, I get to participate in discussions on all of this.

Nick S.

Executive Director, Software Engineering

What projects are you most excited about?

As one of the largest financial institutions in the world, our scope of impact is huge. Knowing that a system we deliver is responsible for things millions do daily such as paying for groceries, withdrawing cash, or getting a loan pushes us toward solutions that scale, which is the most challenging but also the most rewarding part of our projects.

Edwin T.

Executive Director, Site Reliability Engineering

How does the company support your career growth?

JPMorgan has helped me develop as a professional – both as a technologist and as a business leader. I have taken advantage of executive leadership training and development aligned to the firm’s culture of “How We Do Business.” I feel good about working for a firm that invests in its #1 asset – US!

Lupe C.

Executive Director

How do you empower your team to be more creative?

Empowerment for Idea generation, problem solving and innovation is best coming from those who do the work. I engage my technologist in high profile work and foster an environment where ideas are welcome. Empowerment of our technologists is the key to success. Teams dig in, innovate and identify ways to create a better client experience.

Dawn T.

Managing Director, Software Engineering

How does the company support your career growth?

Working at JPMC has been a wonderful experience. I love how much JPMorgan Chase cares about its communities by offering support of technologists to local non-profit organizations through social innovation programs. The company also invests in its employees and provides many learning opportunities to us.

Meng M.

Software Engineer

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