JPMorgan Chase
New York City, NY

User Experience (UX) Design Lead, VP

| New York City, NY
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Job Description We are actively seeking an energetic and innovative Product Design Lead to join our group. Our team develops and refines the tools that are essential for helping our clients grow, maintain, and make their money work smarter so they can reach their financial goals. The products we design must add value and strengthen the relationship between our clients and their advisors while adding minimal complexity to their already busy lives. To do our job well, we utilize user-centered techniques to help us break through the industry jargon and bureaucracy and find insights that others can't.
About the Opportunity
As a Lead Product Designer, you will leverage your deep understanding of research and experience design for digital products. You'll be at the forefront of our efforts and be directly responsible for decisions that form our client and advisor experiences. This is a hands-on design role. You will collaborate with a multi-disciplinary team that includes researchers, product designers, content writers, product managers, engineers, and business partners who share your passion for delivering unique and innovative financial digital products and services of all kinds, including trading and advice platforms . In addition, this role works directly with an international team located in London, Glasgow, New York, Bangalore, Singapore, Hong Kong, and Geneva.
About You
  • You're actively involved in defining product strategy
  • You love research and understand the necessity to put the user first
  • You think in terms of systems and make rational design decisions
  • You enjoy mentoring and growing other researchers and designers
  • You can create and share design direction for products you create
  • You are constantly pushing your limits and searching for opportunities to become better
  • Your team collaboration and communication skills are unparalleled
  • You're passionate about user research and you place the customer's needs above your own preferences
  • You have a deep love for design and shaping experiences for users

Qualifications
  • *DESIGN PORTFOLIO REQUIRED for application* - You must have a design portfolio (either online or PDF), demonstrating superior product design experiences. Applications without a design portfolio will not be considered.We also cannot access file sharing software (e.g. DropBox)
  • You can distill complicated problems defined through research into simple and elegant solutions
  • You can accurately make decisions that guide the product direction with little information
  • You have an understanding of what makes an experience good or bad is critical. You can think through user problems, find reasonable solutions, mock them up in detail, and work with engineers to build them
  • You have the ability to influence others and provide thought leadership on design based on research findings
  • You're a self-starter who actively seeks ways to uncover user needs and know how to transform them into experiences
  • You have the ability to synthesize complex, interdependent, and sometimes competing needs
  • You understand the technical limitations and liberties behind your decisions and have enough chops to communicate your ideas to our engineers
  • You actively listen, hear and understand what is said and not said, with nuanced comprehension of meaning and intent
  • Bachelor's Degree or equivalent practical work experience in Design

About the team
J.P. Morgan is transforming the future of private banking by incorporating strong Research and Design disciplines along with emerging technologies into the products and services we create. Our team, which sits within J.P. Morgan's Digital Wealth Management team, serves J.P Morgan Private Bank clients as well as their Advisors. We deliver impactful experiences for over 30,000 Ultra High Net Worth Clients internationally and 45 million clients in the U.S, working alongside a global product and engineering team of over 3,000 people.
We Value Diversity
We value the unique skills of every person in our team, and we are building an organization that thrives on diversity. We encourage professional growth and career development. If you're looking to build your career as part of a global Design & Customer Experience team tackling big challenges that impact people and products all around the world, we want to meet you. Apply today and put your passion for experience to work with us.
About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
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Technology we use

  • Engineering
  • Product
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    • C++Languages
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    • PythonLanguages
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    • SqlLanguages
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    • ConfluenceManagement
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What are JPMorgan Chase Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Diversity
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Professional Development Benefits
Tuition Reimbursement
Diversity Program

An Insider's view of JPMorgan Chase

What’s the vibe like in the office?

My favorite thing about JPMorgan Chase is the vast number of problems we solve, and the diversity it takes to do that. Moving money, enabling payments and producing a world class customer experience are just a fraction of what we work on. Because the office is so casual and open, I get to participate in discussions on all of this.

Nick S.

Executive Director, Software Engineering

What projects are you most excited about?

As one of the largest financial institutions in the world, our scope of impact is huge. Knowing that a system we deliver is responsible for things millions do daily such as paying for groceries, withdrawing cash, or getting a loan pushes us toward solutions that scale, which is the most challenging but also the most rewarding part of our projects.

Edwin T.

Executive Director, Site Reliability Engineering

How does the company support your career growth?

JPMorgan has helped me develop as a professional – both as a technologist and as a business leader. I have taken advantage of executive leadership training and development aligned to the firm’s culture of “How We Do Business.” I feel good about working for a firm that invests in its #1 asset – US!

Lupe C.

Executive Director

How do you empower your team to be more creative?

Empowerment for Idea generation, problem solving and innovation is best coming from those who do the work. I engage my technologist in high profile work and foster an environment where ideas are welcome. Empowerment of our technologists is the key to success. Teams dig in, innovate and identify ways to create a better client experience.

Dawn T.

Managing Director, Software Engineering

How does the company support your career growth?

Working at JPMC has been a wonderful experience. I love how much JPMorgan Chase cares about its communities by offering support of technologists to local non-profit organizations through social innovation programs. The company also invests in its employees and provides many learning opportunities to us.

Meng M.

Software Engineer

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