Job Description Responsibilities include, but not limited to:

• • • Building and leading a world class user experience design team to drive business results
    • Developing appropriate ongoing connection and buy in with the relevant cross functional stakeholders.
    • Finally, you are a customer experience advocate and leader, excited about our customer's lives through simple, intelligent and enriching products and experiences
    • You will be working in a fast-paced environment alongside our design systems, data & analytics, architecture, product and engineering teams to deliver new experiences through effective artifacts (from customer journeys, ecosystem maps to wireframes and design prototypes)
    • Meeting or beating project metric goals at and after launch
    • A user-centric view is paramount for the role, while providing simple, fun and innovatively enriching mobile experiences for our customers
    • List any additional responsibilities unique to this role

This role requires a wide variety of strengths and capabilities, including:

• BFA or BA in related field, graduate design degree preferred or equivalent relevant experience
• 10+ years of experience of successful UX design and innovation leadership
• Be strongly familiar with design strategy and methods, including user-centered, service, behavioral and experience design
• Demonstrated ability with managing and developing a strong design team. Ability to influence others and provide thought leadership on product design
• Thrives in a fast-paced, collaborative, team-oriented, cross-functional environment
• Actively listens, hears and understands what is said and not said, and with nuanced comprehension of meaning and intent
• Have deep experience in leading edge design and development of digital experiences across multiple devices / platforms
• Be experienced in the development of branded design language / systems
• Have a proven record of successfully influencing and evolving complex project/corporate cultures
• Have a keen desire to integrate his or her way of thinking into a world class experience design culture
• Be driven to positively influence the lives our users beyond what is asked for within the company
• Teamwork: Develops and sustains effective and cooperative working relationships with direct reports, peers, managers and other internal or external stakeholders
• A balanced understanding of strategy, research, interaction and visual design is a must for the role.
• Flexibility/adaptability (ability to change direction based upon team and stakeholder consensus)
• List any required/desired skills/experience unique to this role

About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Full vaccination is a requirement for this role for new hires joining JPMorgan Chase. Additional requirements include sharing information including your vaccine card in the firm's vaccine record tool and may include mask wearing and social distancing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Note: The requirement to be fully vaccinated to be hired for this role does not apply to roles with a work location in Arkansas, Florida, Iowa, Montana, and Tennessee. For applicants to these roles, JPMorgan Chase will consider all qualified applicants regardless of vaccination status, due to state and local laws.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.