Your Role and Responsibilities

The User Experience Designer will support projects with public service clients in DOD and Federal Government. The UX Designer will work closely with diverse teams and clients to create world-class customer/citizen experiences and designs. The UX Designer will guide clients through the Design Thinking process from workshop sessions to the creation of design artifacts (e.g., personas, journey maps, prototypes, design systems, and other UX artifacts). The UX designer is expected to remain current on emerging design trends and technologies (demonstrated by a portfolio).

• Lead experience design activities such as UX research, interviews and facilitate workshops, in an Agile environment
• Synthesize research findings and experience strategy to craft user experiences that connect people in meaningful, enduring ways with products, services and brands
• Leverage scenarios and storytelling in the creation of workflows, flowcharts, story mapping and low to mid-fidelity prototypes
• Own responsibility for day-to-day activities for UX workstreams; Clearly deliver ideas to cross-functional teams
• Provide information verbally and visually through low- and mid-fidelity renderings and clickable prototypes
• Test and validate working hypotheses through usability testing of wireframes, clickable prototypes and published product, and participate in design critique
• Work with UX Designers, Visual Designers, Experience Strategists, Researchers and Product Managers to understand users' needs and behaviors for the industries in which they work
• Deliver, review and critique the UX Designs of a multi-skilled design team to ensure effective and rich designs (great interaction, visual styling, consistent and appropriate use of voice and tone, etc.)

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Required Technical and Professional Expertise

• At least 5 years of hands-on experience in design projects.
• At least 3 years of experience in areas such as customer strategy, user research, information architecture, customer experience design, product design or other similar areas.
• At least 5 years of experience in leading small/medium-sized projects, including the ability to navigate scope, work with large teams and present ideas to clients
• At least 5 years of experience with Federal/DoD clients
• Thorough knowledge of user-centered design principles and traditional design principles, with expertise in how to apply them within a visual design system.
• Experience working in Agile environments
• Online design portfolio for review

Preferred Technical and Professional Experience

• Data visualization skills
• Actively engaged in the UX community and in tune with the latest developments in the industry
• Master's Degree in User Experience Design, Human Computer Interaction, Human Factors, Experimental Psychology, Cognitive Science
• Ability to define product requirements based on user and stakeholder research
• Strong understanding of web technologies such HTML, CSS and JavaScript

Location Statement

IBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:
• 12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.• World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.• Well-being programs to support mental and physical health.• Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).• Select educational reimbursement opportunities.• Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.• Giving and volunteer programs to benefit charitable organizations and local communities.• Discounts on retail products, services, and experiences.

We consider qualified applicants with criminal histories, consistent with applicable law.

US Citizenship Required.

Introduction

Thomas J. Watson said it best: "Good design is good business." Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson, Blockchain, IoT, and Security excite you? If so, read on!

Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About Business Unit

IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

About IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM Vaccination Policy

This job requires you to be fully COVID-19 vaccinated prior to your start date, where legally permissible. Proof of vaccination status will be required. If you are unable to be vaccinated due to medical, pregnancy or religious reasons, we offer accommodations in accordance with applicable law.