Sr. Lead Service Designer

| Orange County
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Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 

The role:
As a Service Design Lead you will drive the team that defines how we serve, support and empower our vehicles owners through our Rivian services, including education, customer support, insurance, warranty, vehicle service and roadside assistance.
What you’ll be doing:
Through embedding yourself within our organization and service centers, you will become a subject matter expert on the needs of our owners and how we, as a team, can build a world class experience to support them.
Day to day you’ll be working cross functionally with designers and your research, product and engineering partners to define opportunities, create solutions and see those all the way through to launch and then, work out how to improve them.
What you'll need:
  • Service designer with 7+ years experience
  • Familiarity and experience with multi-modal research methods
  • Familiarity working with analytics and data to generate insights
  • Great communication skills and a history of teamwork and collaboration
  • Experience working in partnership with product, engineering and business leads.
  • Comfortable with mapping, wire-framing, prototyping and mixed-fidelity design work.
  • Comfortable facilitating working sessions and workshops
  • A desire to get into the field and learn first hand
  • Ability to guide projects from conception through to launch

The kind of designer you are:

  • You put people first, ego last
  • You’re not afraid to ask why. A lot. 
  • You are comfortable with creating definition from ambiguity.
  • You are collaborative and expect change
  • You have a desire to muck-in and enjoy getting your hands dirty. 
Here are some of the types of products and services you could expect to be working on:   
  • Rivian Service
  • Rivian Insurance
Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected]


We take your privacy seriously. For details please see our Candidate Privacy Notice.

More Information on Rivian
Rivian operates in the Automotive industry. The company is located in Plymouth, MI, Normal , IL, Wittman , AZ, Irvine, CA, Carson, CA, San Jose, CA and Palo Alto, CA. Rivian was founded in 2009. It has 4300 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 550 open jobs at Rivian, click here.
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