Sr Associate, Training Design & Curriculum at Inspire

| Los Angeles, CA
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ABOUT US

Inspire is a clean energy technology company on a mission to transform the way consumers access clean energy and to accelerate the world’s transition to a net-zero carbon future.

We provide our customers with access to renewable energy from wind, solar, and hydro powered sources without service interruptions or costly installations at a flat, predictable monthly rate. For every year that a customer spends with Inspire Clean Energy, they have a greater impact on climate change than 10 years of strict recycling.

Our rapidly growing team of mission-driven, climate enthusiasts is passionate, innovative and committed to a better future for the planet.

POSITION SUMMARY

The Sr Associate, Training Design and Curriculum will enable Inspire's Member Experience team and field Salesforce to do their jobs well through the design and development of the training curriculum. This role will own the lifecycle of new training design and creation, as well as the upkeep of the current Sales & Member Experience training libraries. They will take a data-driven approach to inform the training team's strategy and help the training team execute its goals, playing a critical role in driving member growth and retention while minimizing regulatory risks.  

THE SR ASSOCIATE, TRAINING DESIGN AND CURRICULUM HAS 5 MAIN RESPONSIBILITIES

The Sr Associate, Training Design and Curriculum will be primarily responsible for the creation of Sales and MX Training and has 5 core responsibilities that correspond with the ADDIE framework of Instructional Design (Analysis, Design, Development, Implementation, Evaluation):

  1. Analysis: Work cross-functionally with Sales and Member Experience teams to understand learning and performance gaps
    and define goals, success metrics, audience characteristics, and overall training objectives. 
  2. Design: Use previous analysis to establish the most effective delivery method, begin gathering content and ensuring subject matter expertise, and outlining the training curriculum to address the problem.
  3. Development: Create the curriculum outlined during the design phase. Write content, create the visuals, record  audio and video, etc. Consult with Sales and Member Experience teams.
  4. Implementation: Integrate the training into our LMS, familiarize the Sales & MX Trainer with the content, socialize the new content to Sales or MX stakeholders and partners, work with Sales and Member Experience teams to enforce completion of the training.
  5. Evaluation: Work with the Sales & MX trainer to measure KPIs following the execution of the training and establish whether or not the training objectives and goals were met. This is an iterative process that will inform future training. 

Additionally, this role will manage all LMS operations and support our Sales and MX partners to ensure a smooth learning experience.

SOME YEAR 1 DELIVERABLES

  • Overhaul of the Member Experience onboarding lifecycle, including multimedia incorporation and Visual ID compliance.
  • Development of an ongoing curriculum library for our sales agents, including skills workshops to boost sales, increase subscription product mix, and reduce complaints.

SUCCESS METRICS

  • 10+ Sales trainings created for ongoing content library
  • Completion of MX onboarding lifecycle overhaul
  • +1 point boost in MX onboarding confidence score
  • +0.2 point boost in Sales onboarding confidence score

DESIRED TRAITS

  • Analytical. Thoughtful and methodical when approaching training design, follows the ADDIE model.
  • Detail-oriented. Trainings are polished and high quality with great attention to detail, there is limited back and forth with management when developing training.
  • Data-driven. Evaluation of training results is thorough, training development is driven by business needs and KPIs. 
  • Strong cross-functional partner. Communicates clearly and effectively with important stakeholders.
  • Creative. Does not approach training creation with a one-size-fits-all approach and genuinely enjoys the art of creating dynamic and engaging training that appeals to a variety of audiences.
  • Resourceful. Can execute with limited resources and is not blocked by lack of a clear process, can pave their own path to accomplish their goals.

EXPERIENCE

  • Must Have
    • 2+ years of instructional design and curriculum creation 
    • At least 1-year experience conducting face-to-face training
    • Proficiency using Google suite (docs, sheets, slides)
  • Nice to Have
    • Knowledge of instructional design and video editing software such as SCORM, Adobe, Articulate Storyline
    • Experience designing sales skills and product knowledge training curriculum for Retail, Event, Door to Door Sales, or Customer Experience teams
    • Bachelor's degree in communications or similar
    • Familiarity with the retail energy industry and renewables
    • Experience managing Learning Management Systems (LMS)
    • Experience conducting face to face sales skills and product knowledge training to sales or customer experience teams
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • SQLLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases

An Insider's view of Inspire

How does your team reward individual success?

Each month we award an "Avenger of the Month". This is an employee that embodies one of our values: Own It, Study It, Coach It, Live It.

Inspire

Team

What are Inspire Perks + Benefits

Inspire Benefits Overview

Inspire’s culture balances the serious nature and tone of a professional company with the move-fast-and-execute tone of a rapidly growing emerging tech company. We believe in working hard and producing, but doing it in a positive and friendly environment where collaboration is rampant.

Inspire calls its employees Avengers. It’s a team out to even the score on behalf of the common man, to challenge the status quo and confront apathy and old-world bureaucracy. Every Avenger lives for the mission: To build the world’s most consumer-focused clean power platform and inspire a connected moment towards a brighter energy future. Avengers are scrappy, restless, humble and committed to balancing passion with purpose and profit.

Inspire offers competitive compensation and equity packages, plus benefits such as health, vision, life, and dental insurance - Not to mention, unlimited vacation, 401(k) plan, a dog friendly workplace & LOTS of cupcakes!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Inspire provides employees with a flexible work schedule that includes flexible start and end times.
Remote Work Program
Our remote work program includes work remotely on occasion as needed.
Family Medical Leave
Company sponsored family events
Inspire sponsors family oriented events annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Full-time Inspire employees receive unlimited PTO.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Parking
Pet Friendly
Recreational Clubs
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Inspire offers employees professional development opportunities like onsite training courses, the ability to attend job related conferences and seminars.
Lunch and learns
Inspire hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Customized development tracks
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