Senior User Experience Researcher at Mainstay

| Boston, MA
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Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia has been named a top software company by The Software Report, rated a leader by the analyst community, and named a top place to work by the Boston Globe and the Boston Business Journal. We are Acquia. We are building for the future and we want you to be a part of it!

Acquia is seeking a Senior User Experience Researcher to identify and define the ideal customer experience for the company’s emerging digital experience platform product line. We are looking for innovators, professionals with an unrelenting belief in the power of user experience to transform businesses, and with the passion and commitment to help Acquia become recognized for elegant and powerful product experiences.

You’ll be joining a talented team of researchers and designers creating breakthrough products for people developing rich digital experiences with Drupal. Our customers are a savvy, demanding group; you and this team are responsible for delivering best-in-class applications in a fast-paced, agile, growth-oriented environment.

Responsibilities

  • Ensure a clear understanding of the goals and objectives for research projects and execute against them
  • Communicate and translate research insights into actionable recommendations that inform design and implementation
  • Provide thought leadership for UX, both in cross functional meetings and for more junior researchers
  • Prepare study plans, moderator’s guides, and other artifacts related to designing and conducting studies
  • Analyze, synthesize, and report the results from research studies with teams and key stakeholders
  • Recruit, screen, and schedule participants matching our personas using internal contacts, customer relationships, social media, and local events
  • Moderate user research, including usability studies, competitive tool analyses, and diary studies
  • Refine existing personas and goal:needs decompositions to inform product and design decisions
  • Partner with our UX designers to define, test, and iterate on design concepts grounded in research findings

Key Skills and Attributes

  • 6+ years of experience conducting both qualitative and quantitative user research in all stages of the process (scoping, leading fieldwork, conducting in-context interviews, analysis, presenting recommendations)
  • Strong understanding of User Experience principles and best practices, including: usability testing, field research, knowledge elicitation techniques, and mastery of qualitative methods
  • Exceptional ability to create compelling presentations, facilitate user-sessions, and confidently convey insights through storytelling
  • Ability to lead rapid, iterative, ideation and prototyping efforts across the gamut of presentation fidelities (e.g., sketches, storyboards, wireframes, clickable prototypes)
  • Self-motivated and execution-oriented. Ability to execute at a high level of quality in a fast-paced, complex environment
  • Open, collaborative, team player with a passion for documenting insights and collaboratively translating user requirements into an actionable design vision
  • Desire to be involved in brainstorming and iterative work, contributing and driving innovation whenever possible
  • Driven to identify and acquire the specific information needed to clarify a situation, or justify how a decision improves the end-user’s experience

Extra credit

  • Excellent hands-on wireframing and/or graphic design skills
  • Experience with Figma, Adobe Creative Suite, or similar prototyping tools
  • Experience with SaaS product design and development
  • Familiarity with web development best practices and cloud architecture
  • Experience with enterprise software development and/or Drupal experience
Acquia is proud to provide best-in-class benefits offerings to our employees and their families in maintaining both a healthy body and a healthy mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

Interested residents of Colorado may contact [email protected] as it relates to regulation C.R.S. § 8-5-201. Information regarding benefits are linked here.

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Technology we use

  • Engineering
    • PythonLanguages
    • ReactLibraries
    • DjangoFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases

What are Mainstay Perks + Benefits

Mainstay Benefits Overview

We have a great, comprehensive healthcare package, Flexible Time Off, paid parental leave, and more!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
AdmitHub's 401(k) retirement plan contributes 3% of an employee's annual base salary, regardless of whether they make an contribution or not, with no vesting period for the contribution.
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 10 weeks of parental leave for the primary caretaker and 6 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Remote Work Program
Our remote work program includes the opportunity for employees to be full-time remote for specific positions, and all employees are encouraged to work remotely on occasion as needed.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Professional Development Benefits
Diversity Program
Lunch and learns
Cross functional training encouraged
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