Job Description
At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Tapestry Solutions, A Boeing Company, comes with over 30 years of industry experience designing, implementing, training, and supporting logistics information systems.
We have over 500 employees worldwide supporting our customers with high-quality, innovative, and cost-effective information technology and business intelligence solutions. Tapestry Solutions supports 85 defense, commercial and government customers from over 50 US locations and nine countries.
Boeing Global Services Customer Experience (BGS CX) is seeking a Senior User Experience (UX) Designer to support our GOLD Enterprise Service Platform (GOLDesp) product portfolio in Tapestry Solutions. Define and lead UX strategy supporting the modernization of the military's leading maintenance and supply software. This position is perfect for someone excited by the world of aviation and the challenge of introducing UX practice to an innovative, agile development team at enterprise scale.
GOLDesp is Boeing's industry leading solution for Maintenance, Repair, and Overhaul (MRO) and supply chain operations supporting defense, commercial, and space customers worldwide. It even supports IT maintenance operations for the International Space Station. We need help modernizing two to three hundred single-page web apps, serving between 40 to 60 personas, using consistent, user-centered design principles and standards.
You will join a small design team composed of subject matter experts, product management, and a senior developer, which supports multiple scrum teams. The portfolio recently adopted a Scaled Agile (SAFe) process. Design work is primarily done in Sketch and InVision (Figma coming soon). The team is primarily located in San Diego but includes members in Vancouver and the UK. Most team members are currently working from home, and we expect to move forward with a hybrid model.
You will also be part of the larger BGS CX organization of over 100 researchers, product designers, and data analysts where you will benefit from, and contribute to, our DesignOps initiatives, such as our design system, training program, ResearchOps, and tools working groups. You will report to a UX manager with over 20 years of experience in the design industry who cares deeply about mentorship and career development.
Activities & Responsibilities

• Plan and perform user research activities to discover, understand, and document needs.
• Work with product managers to analyze research results, and create artifacts, such as journey maps and storyboards, to communicate user needs and product visions, facilitating team decision-making.
• Develop solutions through brainstorming, sketching, task flows, UI mockups, and prototypes, regularly seeking feedback from team members and customers.
• Clearly and confidently present work to product management and other stakeholders.
• Advocate for user needs throughout the design and development process.
• Work closely with developers to ensure feasibility and accurate implementation.
• Conduct usability testing, and work with data analysts to track and analyze customer experience metrics.

Employer will not sponsor applicants for employment visa status.
This position allows some telecommuting. The selected candidate will be required to perform work onsite at the listed location option.
Basic Qualifications (Required Skills/Experience)

• 3 years of experience with UX design
• Experience leading the end-to-end design process
• Able to plan and conduct a variety of UX research methods, such as user interviews and usability testing
• Proficiency with current design and prototyping tools, such as Sketch, InVision, and Figma
• Experience teaching a team to adopt a user-centered mindset, as well as appropriate UX methods and processes

Preferred Qualifications (Education/Experience)

• Graduate-level degree in a UX-related area of study
• Experience in aviation, aerospace, defense, or maintenance industry
• Experience working in SAFe or Agile teams
• Experience with speech and AR UIs
• Experience facilitating design workshops

Typical Education
Education/experience typically acquired through advanced technical education (e.g., Bachelor) and typically 9 or more years' related work experience or an equivalent combination of technical education and experience (e.g., PhD + 4 years' related work experience, Master + 7 years' related work experience, 13 years' related work experience, etc.).
Relocation:
Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Please note that the salary information shown below is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.
Summary pay range: 127,500 - 172,500
Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.