Lead UX Researcher at Curriculum Associates

| North Billerica, MA
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At Curriculum Associates (CA), we believe a diverse team leads to diversity in thinking, making our products better for teachers and students. If you read this job description, feel energized by what you see here, and believe you could bring passion and commitment to the role, but you aren’t sure you meet every qualification, please apply! Above all, we are looking for the right person!

Apply your human-centered design research skills to help further our mission to make classrooms a better place for teachers and students. A Lead UX Researcher is a member of the UX Research team and will partner across work streams to explore what our users need by conducting primary research, exploring the behaviors and motivations of our users, and working with internal teams to build empathy and explore solutions as they create compelling and useful experiences. In this role, you will collaborate with product and design to inform overall research priorities, promote diverse thinking and a growth mindset, establish best practices, develop operational processes, provide coaching, managing and training to team members.

The impact you’ll have:

  • Join the team in shaping a rigorous user research practice
  • Lead the understanding of a certain user segment; become an expert and an advocate of the user segment
  • Plan, conduct, analyze and report out on a broad range of user research studies, including project scoping, budgeting, field studies, usability testing (moderated and unmoderated), surveys, heuristic evaluations, journey maps, and competitive assessments
  • Build collaborative partnerships and be a trusted partner to the design, product, educator success, sales and development teams throughout the design life cycle
  • Take part in and influence product decisions from strategy through delivery and post launch improvement cycles
  • Establish and uphold guidelines for a robust usability testing program with adults and children
  • Help curate and grow an accessible body of knowledge that will serve teams long after studies are complete
  • Contribute to the continuous improvement of internal processes

What we’re looking for:

  • 7+ years of relevant work experience, including experience integrating qualitative and quantitative user research into product designs and design practices
  • You have experience managing and mentoring a small number of junior UX Researchers
  • You’re an expert in study session moderation/facilitation for in-depth-interviews, cognitive walkthroughs, usability studies, and contextual inquiry
  • Strong understanding of the strengths and shortcomings of different user research methods, including when and how to apply them from discovery to production to postlaunch
  • You’re an expert at analyzing, synthesizing and presenting actionable findings (eg., design considerations, opportunity statements, job-to-be-done statements) to a wide group of internal audiences and stakeholders
  • You are a natural storyteller and communicate concisely and clearly in written communication and findings documentation
  • You believe in testing and learning; making a hypothesis and testing with a prototype (paper, Axure, InVision, etc.) is the norm and you incorporate user centered design activities throughout the product design process
  • You’re comfortable being part of a small, efficient team and moving between a consulting role and being embedded with selected teams
  • This full-time role is located in our North Billerica home office, with occasional local or national travel to sites for research purposes (less than 25%)
  • Undergraduate degree in HCI, journalism, psychology, anthropology or related fields; master’s degree a plus
  • Prior K-12 education experience a plus

Location: North Billerica, MA or Brooklyn, NY

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • AWS AuroraDatabases
    • AWS RedshiftDatabases
    • Dynamo DBDatabases
    • MEMSQLDatabases
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • WrikeManagement
    • SalesforceCRM
    • Oracle EloquaLead Gen

What are Curriculum Associates Perks + Benefits

Curriculum Associates Benefits Overview

- Need a ride? Hop on the shuttle in Boston or Cambridge. On your way to our Billerica office, chat with coworkers, use the onboard WiFi, or just take a nap!

- Healthy eats. Grab breakfast or lunch in our on-site café. $3.50 for sandwiches and salads? Awesome deal!

- We've got you covered. Our team is best-in-class, and so are our benefits! Enjoy comprehensive coverage for you and your family. 

- Work hard, play hard. Monthly birthday celebrations, Curricgrillin' Associates cook-outs, apple picking excursions, and more! Get ready to make work fun.

- Find your happy place. We want you to do your best work where you’re comfortable! Whether it’s catching rays on our WiFi-equipped outdoor patio, hanging by the ping-pong table, or relaxing in one of our common areas.

- Stay fit. Get a workout in our fitness center and join free group training classes!

- Hit the books. Our team never stops learning. Take a course at an area school or choose from over 10,000 free online courses and advance your career!

- Family flexibility. We put family first, offering flexible schedules and work-from-home options to support a healthy work-life balance.

- Know you're not alone. We've created a crisis fund to offer employees financial help for a personal crisis due to a natural catastrophe or other times of emergencies not covered by insurance.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Curriculum Associates currently offers Employee Resource Groups for those that identity as Black, Hispanic, and/or LGBTQ. Additional groups being added soon.
Hiring Practices that Promote Diversity
Curriculum Associates has chosen to expand the boundaries for how relevant experience manifests in our continued focus on equitable hiring and building diverse teams.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Curriculum Associates' employees can contribute up to $2,750/year towards out-of-pocket health expenses and up to $5,000/year for dependent care expenses
Disability Insurance
Long-term disability insurance covers 60% of annual salary up to $12,000 monthly maximum payout.
Dental Benefits
Our dental plan covers 100% of expenses for preventative dental services
Vision Benefits
The vision benefits plan covers 100% for annual eye exams with up to $130 for glasses and contact lenses.
Health Insurance Benefits
Curriculum Associates' has established a Health Reimbursement Account to cover 100% of the individual and family deductible for both the HMO and PPO medical plans.
Life Insurance
Life insurance is equal to 2x times an employee's annual salary, up to $200,000
Wellness Programs
Curriculum Associates' wellness program provides health club discounts, fitness and wellness reimbursements, an Employee Assistance Program, and "healthy me" challenges
Onsite Gym
Team workouts
Curriculum Associates' fitness initiatives include in-office fitness classes taught weekly by a a former Olympian! (classes are now offered remotely due to pandemic)
Mental Health Benefits
Up to five face-to-face, confidential sessions with a counselor, financial planner or attorney are available to you and your eligible family members each calendar year.
Retirement & Stock Options Benefits
401(K)
Curriculum Associates' retirement savings plan enables you to save a percentage of your pay on a pre-tax basis. The company matches a portion of your contributions
401(K) Matching
Curriculum Associates' provides employees with a 401(k) matching plan managed by Fidelity. We match 50% of contributions up to 7% of an employee's annual gross pay.
Performance Bonus
CA offers a comprehensive performance bonus plan
Child Care & Parental Leave Benefits
Child Care Benefits
Curriculum Associates' employees receive up to 10 days annually of subsidized rates for both child care and elder care.
Generous Parental Leave
CA offers 8 weeks paid leave after 3 months of employment for the birth, adoption or fostering of a child. Those employed for 6 months are eligible for 4 additional weeks of leave.
Flexible Work Schedule
CA provides employees with a flexible work schedule that includes flexible start and end times.
Remote Work Program
Our remote work program includes work from home for specific days during the week as well as full-time remote for specific positions.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Employees receive unlimited sick leave during the Pandemic
Perks & Discounts
Casual Dress
CA has a business casual dress code
Commuter Benefits
Company Outings
Game Room
Our game room includes a Ping Pong, Pool Table, and Video Games.
Parking
We offer employees free parking and free electric car charging stations
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
CA offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Tuition Reimbursement
CA offers a tuition reimbursement plan.
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available

Additional Perks + Benefits

Curriculum Associates is a mission-driven company that adheres to conscious capitalism --proponents of conscious capitalism believe that businesses should operate ethically while they pursue profits. This means that we consider serving all stakeholders involved including our employees, humanity, and the environment—not just our management teams and shareholders.

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