Digital Content Designer at H-E-B (San Antonio, TX)

| San Antonio, TX
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H-E-B is one of the largest, independently owned food retailers in the nation operating over 400 stores throughout Texas and Mexico, with annual sales generating over $28 billion. Recently named the number one grocer by Dunnhumby, H-E-B has led the way with creative new concepts, outstanding service and a commitment to diversity in our workforce, workplace and marketplace. H-E-B offers a wealth of career opportunities to our 120,000+ Partners (employees), a competitive compensation and benefits program, and comprehensive training that lead to successful careers.
The Corporate Communications Team is on a mission to design and build the absolute best software and experience for employees while driving exceptional business results. We mix user-centric design with business savvy, focusing on one key user segment:
    • H-E-B Partners: we arm H-E-B Partners across the company with world class business applications and tools to thrive in their jobs so together we can ensure that the customer experience is top notch online, in-store, or anywhere else

As a Digital Content Designer , you'll...
    • have the freedom to define how design operates at H-E-B
    • be part of a small, growing team (to start), which translates to you having a big personal impact
    • be surrounded by top talent; we constantly raise the bar, and all get better along the way

Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. "Partner-owned" means our most important resources-People-drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a :
HEART FOR PEOPLE... ability to collaborate to advocate for your users and shape their experience?
HEAD FOR BUSINESS... deep understanding of content strategy and UX writing?
PASSION FOR RESULTS... drive to design content with enthusiasm for H-E-B values and our mission?
We are looking for :
    • someone with a high comfort level with "lean startup" or Agile development methodologies

What is the work?
Design & Development / Communications :
  • Performs some complex tasks / projects with impact on squad and cross-squad team
  • Applies squad domain's subject matter expertise on a set of features or end-to-end complex workflows within squad's domain
  • Serves as a trusted source of advice / guidance
  • Affects change
    • Writes clear, concise product copy across a variety of user experiences
    • Applies understanding of users to design end-to-end experiences and design systems that scale across multiple scenarios, products, and platforms
    • Translates complex concepts into jargon-free, effective copy
    • Champions the value of content design among other teams
    • Collaborates with other Designers, Researchers, Product Managers, Engineers, and other stakeholders to meet priorities and requirements
    • Supports designs through delivery and deployment to production in an agile environment
    • Uses data and user metrics to make recommendations and content improvements
    • Partners with Marketing to execute a consistent voice across our digital experiences
    • Helps build and apply content guidelines and processes
    • Ensures all product copy meets legal and localization standards
    • Stays consistently on top of the latest technologies and industry trends

What is your background?
    • Bachelor's degree or comparable experience
    • 3+ years of experience working with content on digital products
    • A portfolio of design-focused writing samples that demonstrate the impact of content design in a digital space
    • Extra points for experience / ability to write and speak Spanish

Do you have what it takes to be a fit as an H-E-B Digital Content Designer?
    • Deep understanding of how different connected devices impact user experience, and how user experiences lace together across different platforms
    • Deep understanding of content strategy (audits and analysis, narrative development, content management systems, messaging framework, content marketing) and how to apply a content creative direction (tone / voice definitions, mood boards, style guide, etc.)
    • Deep understanding of UX writing (content wireframes, error messaging, localization and accessibility, cross-platform standards)
    • Advanced verbal / written communication skills (speaking / writing Spanish skills a definite plus)
    • Advanced copywriting skills (tone / voice, SEO, long-form writing, customer-facing messaging, and production design support)
    • Ability to quickly and smoothly transition from concepts / ideation to detailed execution
    • Ability to embrace and thrive in fast-paced, lean startup cultures

Can you...
    • Work collaboratively in a fast-paced, deadline-driven environment
    • Work extended hours

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • HadoopLanguages
    • ReactLibraries
    • Styled-componentsLibraries
    • JestLibraries
    • LernaLibraries
    • WebpackLibraries
    • StorybookLibraries
    • GatsbyLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • Apollo GraphqlFrameworks
    • VueFrameworks
    • OracleDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement

An Insider's view of H-E-B

What’s the vibe like in the office?

What really drives the vibe at our office is our incredible people. Everyone at HEB Digital has a unique expertise to learn from, and we are always encouraging each other or willing to offer a helping hand. It’s the same friendly attitude I know from decades of shopping at HEB, and it’s a true joy to be a part of as a member of our digital team.

Laura

Software Engineer II

What's the biggest problem your team is solving?

The biggest problem the team & I are solving is bringing Curbside & Delivery to the forefront of the H-E-B mobile app. In this modern workflow, customers will be treated to a white-glove experience within the app; searching, browsing, and sorting at your at your finger tips! I'm personally focused on the C's: Coupons, Cart, & Checkout.

Kayla

Sr. Product Manager

What makes someone successful on your team?

The opportunity & impact you can have at H-E-B truly is unmatched. We’re building a huge team of design-oriented, user-centric problem solvers. Folks who are passionate about shipping solutions to millions of loyal customers. It’s the challenge of a lifetime! You need to be hungry to compete against the biggest names out there in grocery & retail.

Evan

Senior Director, Product

How do your team's ideas influence the company's direction?

By building heb.com to be a reflection of the amazing experience that customers have in our stores, we can build a tremendous foundation for HEB’s digital presence. Similarly the innovations and designs that we implement on the UI engineering team will build towards a uniquely successful in-store experience for our communities.

Anna Louise

Engineering Manager

What does career growth look like on your team?

At H-E-B, the scope of interesting challenges is big! We’re building a team that is passionate about making an impact on users, the organization, & want careers where they can stay curious & work on problems spanning many verticals of expertise. Our Partners are connected to opportunities that will excite them, grow their design & leadership skills

Angela

Senior Director, Design

What are H-E-B Perks + Benefits

H-E-B Benefits Overview

Valued Partner Perks Card
We appreciate all that our Partners do. That’s why, as a Valued Partner Perks member, you’ll enjoy a 10% discount on all H-E-B Own Brand Products, plus enjoy additional offers and special savings throughout the year.

Partner Health Plan
From head to toe, and everything in-between, our Partner Health Plans have you (and your loved ones) covered.

Partner Stock Plan
At H-E-B we believe that a company of Owners will outperform a company of employees any day of the week. The Partner Stock Plan allows Partners to share in the performance of H-E-B stock!

401K Plan
Because we care about the future of our Partners, our 401k plan offers a $1.60 match for each dollar contributed up to 2.5% of your salary.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
At H-E-B we believe that a company of Owners will outperform a company of employees any day of the week. The Partner Stock Plan allows Partners to share in the performance of H-E-B stock.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within

Additional Perks + Benefits

A job at H-E-B is an opportunity for a rewarding, never boring, career. An opportunity to utilize your talent and strengths to innovate and make a difference across multiple areas of the business, from stores, to corporate, to Manufacturing, Warehousing, & Transportation.
Your Career at H-E-B can be anything you want!

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