Our Research & Design team crafts delightful experiences that make people's lives easier. We're a close-knit, collaborative group, guided by a highly iterative user-centered design process. Combining research, data, and thoughtful critique, we're discovering needs and solving fundamental problems that impact work and life for millions of people around the world. As a Researcher focused on our Core Experience Area, you will partner with cross functional team members to create a simple, easy to use, and best-in-class experience for our users to store, share, sync and access their files across devices, while identifying new areas of opportunity to create a more enlightened way of working. You’ll have the opportunity to influence product direction and address unmet customer needs in this exciting space.
Responsibilities- Identify research needs in partnership with product teams
- Design, plan, and execute research that impacts product team immediate roadmaps and longer term strategies
- Implement multi-method research studies that incorporate both qual and quant methodologies
- Adapt research process and practices to the growing needs of the organization
- Advocate and guide strategy for design and product direction
- Collaborate closely with researchers, PMs, Design, Data Science, and Marketing to evaluate experiences. understand user needs and uncover product opportunities
- Socialize research within Core Experience and across the company in innovative and engaging ways
- 5+ years of UX-related work experience
- Broad experience with a wide variety of research methods applied across the product development process
- Demonstrated skills for collaborating closely with other researchers, designers, product managers and engineers
- Clear, compelling presentation and communication style
- Prior B2B experience
- Experience driving and supporting rapid research in a scrappy environment
