Job Description Background:
Culturally, focused on delivering first class business in a first-class way - a quote attributed from J.P. Morgan himself - and on delivering the best risk-adjusted returns for each client. In practice, these focuses translate to an intensive emphasis on the economy, the markets, and our long-term view for portfolios in conjunction with short-term opportunities. Investment strategy and solutions are developed globally, with the opportunity for regional tailoring, as are product development and management of appropriate solutions in the other product practice areas: banking, credit, and trusts & estates. Delivers its intellectual content and high service standards to clients better than anyone else in the industry.
Supported by the strength and stability of J.P. Morgan, building off the momentum amassed by consistently high performance in all kinds of markets, and guided by a top-flight management team, seeks to aggressively grow market share. Marketing supports this goal by partnering closely with the front office to create programs and environments they can use to drive revenue while increasing client satisfaction.
The Creative Services team provides in-house agency-style creative support for hundreds of projects and pieces each year. The department's mission is to produce distinctive work that visually and linguistically communicate J.P. Morgan broad range of products and services.
Role & Key Responsibilities
Responsibilities include creating campaign focused design initiatives, and occasional presentation development. This person would work as part of the creative team and collaborate with editors to conceptualize projects and be able to create from ideation through final production. They are responsible for creating exceptional designs to advance the brand and maintain the established voice and visual identity. This talented person has a knack for assembling existing information in a captivating way, including storyboarding, visualizing process flows, visualizing data, and understanding the client journey.
The design team works on a variety of projects from high-level, long-term conceptual work to quick-turn digital projects. This team consists of a tightly knit group of individuals with strong communication skills and the ability to challenge existing designs in pursuit of client-centric designs with the user always in mind. Deeply rooted in brand development and build out of design systems. Strong focus on designing with a digital-first mind-set with-in interactive environments. Strong focus on digital design development with emphasis on bringing digital experiences to life, through sketch and passionate about well-crafted experiences.
Able to implement and support senior staff and the greater strategy of the team.
Job Summary

• This role requires a deep understanding of design for digital experiences of all kinds, sizes, shapes and contexts
• Focused developing brand systems
• This will require a strong point of view on design, hands-on creation of experiences, and building meaningful relationships within the organization
• A user-centric view is paramount for the role, while providing refined and innovatively enriching digital communications and content that drive awareness, understanding, engagement and action which are all on brand
• You will be working in a fast-paced environment alongside our design, editorial, video and project management teams to deliver new experiences through effective artifacts (from prototypes and low-to-high-fidelity wireframes)
• A balanced understanding of branding, interaction and visual design is a must for the role
• Focus on building and evolving brand and brand guidelines

Responsibilities

• Effectively ensure that the brand is represented across every touchpoint and the design system is harmonious and scalable
• Meet or beat project metric goals at and after launch
• Develop appropriate ongoing connection and buy-in with the relevant cross functional stakeholders
• Serve as a customer-experience advocate, excited about our customer's lives through simple, intelligent and enriching experiences

Skills/Qualifications

• BFA or BA in related field preferred
• 6 to 8+ years of experience of successful UX design in industries/roles that directly relate to our business
• Financial Services experience preferred
• Be strongly familiar with design strategy and methods, including front design thinking, service, and experience design
• Expertise in Creative Suite, XD, Sketch, Figma and mobile functionality
• Hands-on approach and experience across all touchpoints of design: digital, branding, ADA compliance standards, and marketing
• Have deep experience in leading edge design and development of digital experiences across multiple devices / platforms
• Be experienced in the development of branded design language / systems
• Exceptional verbal and communication skills
• Ability to manage a large workload

Characteristics/Traits

• Team work: Develops and sustains effective and cooperative working relationships with peers, managers and other internal or external stakeholders
• Ability to think both tactically and strategically, including high levels of self-direction, innovation and imagination
• The candidate needs to have impeccable interpersonal skills, humble, a proven drive for success, and a deep professionalism in their work
• Flexibility/adaptability: ability to work independently within a team environment, change direction based upon team and stakeholder consensus
• Encourage cross-team collaboration and skill-sharing
• The role will help set the bar for quality by example, with energy and passion
• Thrives in a fast-paced, collaborative, team-oriented, cross-functional environment
• Actively listens, hears and understands what is said and not said, and with nuanced comprehension of meaning and intent
• Have a keen desire to integrate his or her way of thinking into a world class experience design culture
• Be driven to positively influence the lives of our users beyond what is asked for within the company

About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Full vaccination is a requirement for this role for new hires joining JPMorgan Chase. Additional requirements include sharing information including your vaccine card in the firm's vaccine record tool and may include mask wearing and social distancing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Note: The requirement to be fully vaccinated to be hired for this role does not apply to roles with a work location in Arkansas, Florida, Iowa, Montana, and Tennessee. For applicants to these roles, JPMorgan Chase will consider all qualified applicants regardless of vaccination status, due to state and local laws.
Equal Opportunity Employer/Disability/Veterans
About the Team J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions with client assets of $4.1 trillion. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.