Company Description

Merkle is a leading technology-enabled, data-driven customer experience management (CXM) company. For over 30 years, Fortune 1,000 companies and leading nonprofit organizations have partnered with us to build and maximize the value of their customer portfolios. We are champions for meaningful progress, and we aim to be a force for good—for our people, our clients, the industry, and our society. We keep our people at the center, creating space for growth, understanding, and learning so they can grow. We embed diversity in our mindset, products, and teams to empower an inclusive, equitable, and culturally fluent environment. Building this culture within our teams makes us better collaborators and our clients, driving better outcomes. Merkle is an agency of dentsu.

Job Description

Are you an associate creative director with experience delivering intuitive digital experiences that increase results? Are you a strategic storyteller and systems thinker who can concept and create intelligent, outstanding campaigns across various media? The Associate Creative Director – Experience Design is inspired by new trends and latest technologies and can integrate them into intuitive, digital experiences. You are collaborative and sell work to marketing colleagues and corporate partners and can inspire teams and mentor junior creatives by providing clear direction and constructive criticism. You will work with UX, strategy, technology, and other Merkle team members on several creative projects. You will help guide UI's strategic client plans and help shape projects from planning through implementation. This position is US-based, giving preference to those along the East Coast/EST.

Responsibilities

• Lead and help develop client pitch strategies and presentations
• Create ideas and high concept development for client projects – when given a creative brief or request, be able to clarify the request, produce ideas, sketch solutions, and develop a visual story
• Maintain visual design and UI standards to improve team efficiency, including hands-on creation of visual designs and wireframes for clients
• Lead development of prototypes for usability testing and demonstration purposes
• Create apps, websites, and other digital, experiential solutions
• Work with the teams and leaders to ensure user adoption and client satisfaction
• Support your design work using all available insights, including customer feedback, quantitative data, and usability findings
• Remain current on the latest design and technology trends in the industry.

Qualifications

• 9+ years of experience or equivalent experience
• 2+ years experience in a creative leadership
• Bachelor's degree or certificate in Graphic Design, Human-Computer Interaction, or related field
• Understanding of Experience Design and the role creativity plays in achieving its outcomes
• Digital, interactive, and customer experience agency or consultancy experience
• Experience designing interactive experiences across a variety of media
• Team leadership and mentoring skills; able to inspire collaboration
• Expert in Adobe Creative Suite, XD, Figma, and Sketch
• A genuine passion and excitement for all design and a desire to create novel outcomes rather than relying on conventional thinking
• A portfolio that exemplifies excellent UI Design, compelling ideas, and solid usability

Additional Information

The anticipated salary range for this position is $100,000 - 146,000. Salary is based on various factors, including relevant experience, knowledge, skills, other job-related qualifications, and geography. A range of medical, dental, vision, 401(k) matching, paid time off, and other benefits also are available. For more information regarding dentsu benefits, please visit https://dentsubenefitsplus.com/.

Employees from diverse or underrepresented backgrounds are encouraged to apply. Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company based on age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to a reasonable accommodation under the Americans with Disabilities Act and specific state or local laws. To request or discuss accommodation, please reach out to [email protected].