Design/ UX Lead, Platform Convergence
Cisco Meraki is the industry leader in simple, secure, intelligent networking, security and IoT platforms. We empower organizations everywhere – from local libraries to global hotels – to focus on their mission and have technology that simply works.
Cisco has been named #1 Best Company to Work For in the U.S. by Fortune in 2023!
WHAT WE’RE LOOKING FOR
We’re looking for an experienced design leader who can lead a convergence initiative across Cisco’s on-premise networking platforms. You’ll help govern and drive customer-centered UX strategy and execution of Discovery and Delivery activities with a focus on consistency, quality, and efficiency across these platforms. You will partner with the other design leaders working on the broader cloud/on-premise networking portfolio transformation.
In order to create a seamless user experience, you will need to leverage deep domain knowledge, product expertise, and an understanding of complex customer use cases and deployment models. You will partner deeply with cross-functional teams, foster relationships, and advocate for a UX-focused approach. Experience using design methods to help innovate and drive transformation is a must.
While our team's primary focus is on designing software to manage our suite of enterprise networking products, we also collaborate with teams across the organization and think about how to improve the entire customer journey. Cisco believes the quality of our products is dependent on the quality of our teams. We place a high value on nurturing the growth and development of everyone on our team. On the Design Team, we give and get feedback early and often, share what we know, and learn from each other.
RESPONSIBILITIES
- Guide the design of transformational, complex workflows that span multiple products and teams
- Lead and govern a user-centered strategy that will help drive consistency, simplicity, and quality within the Cisco Networking on-premise portfolio
- Effectively drive a user-centered process within cross-functional teams; build relationships, and influence evolved Eng/PM/UX collaboration models
- Represent the UX team in executive presentations, steering committee forums, and other senior leadership meetings
- Provide direction to and mentor other designers
- People leadership experience desired - while this role will initially have a strong design strategy focus, it could logically evolve into a people leader role
- Drive early discovery work and partner closely with UX research to ensure user insights drive the roadmap and requirements
- Craft stories, journey maps, and prototypes that help others envision the strategy and desired outcomes for both the customer and the business; Balance north star design for broader alignment with MVP delivery
- Contribute through design thinking, workshop design and facilitation, sketching, and prototyping
- Integrate with other Cisco Networking transformation initiatives including the cloud platform experience and end-to-end troubleshooting
- Build effective working relationships with other UX leaders who, together, will play significant roles in helping drive the transformation of the Cisco Networking user experience
You're an ideal candidate if you have:
- 12+ years of professional experience designing and delivering products in cross-functional teams from start to finish.
- A proven track record of shipping large-scale enterprise products.
- Led efforts to standardize and simplify feature sets across multiple platforms.
- Made complex problems and workflows feel simple and approachable.
- Have led transformation design programs.
- A proven track record aligning teams around customer-centered design decisions.
- Ability to balance strategic research and discovery with shipping often.
- Familiarity with the networking domain or experience in a related product or field is a plus.
- Persuasive storytelling and influence superpowers.
Does this sound like you? We’d love to hear from you!
Please include a link to your online portfolio. Only those applications that include portfolios will be considered.
At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
Compensation Range:
$139,000—$266,000 USD
Message to applicants applying to work in the U.S. and/or Canada:
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
