Join us to shape impactful solutions that drive business strategy and deliver measurable results. As a Design Strategy leader, you will influence outcomes, foster team growth, and champion a culture of innovation and risk management.
As a Design Strategy – Vice President in Corporate Third Party Oversight (CTPO) Risk Management, you will lead end-to-end problem solving to develop customer-centered recommendations that align to business strategy and can be executed with clear measures of success. You will influence senior stakeholders through crisp options, strong facilitation, and executive-ready storytelling. You will strengthen team standards and coaching practices while operating with a strong risk and controls mindset.
Job responsibilities:
- Translate ambiguous problems into structured workplans, adapt as priorities shift, and drive delivery through to measurable outcomes.
- Synthesize qualitative and quantitative inputs into actionable recommendations aligned to business goals.
- Challenge assumptions, investigate unexpected outcomes, and refine recommendations based on evidence.
- Manage surface risks, decision points, tradeoffs, and dependencies early, and escalate appropriately to senior stakeholders.
- Partner with stakeholders across product, operations, data and analytics, and risk to drive shared ownership and durable solutions.
- Craft clear narratives, visuals, and meeting materials, and lead discussions toward decisions and outcomes.
- Facilitate workshops and working sessions that align stakeholders, clarify scope, and accelerate execution.
- Apply modern design strategy methods such as journey mapping, service blueprinting, and rapid experimentation to reduce uncertainty and improve decisions.
- Use generative AI thoughtfully to accelerate discovery and prototyping while maintaining strong human oversight and quality standards.
- Coach teammates with specific, actionable feedback and contribute to standards and repeatable practices that raise team effectiveness.
- Identify gaps early, embed risk, controls, and conduct considerations into solution design and working practices.
Required qualifications, capabilities, and skills
- Lead cross-functional design strategy initiatives, including strategy development and service design leadership.
- Translate research and data into structured recommendations, options, and clear next steps.
- Manage stakeholders and influence senior leaders by articulating tradeoffs and delivering decision-ready materials.
- Facilitate workshops, working sessions, and decision forums to drive alignment and outcomes.
- Apply journey mapping and service design tools to diagnose root causes across channels and operations.
- Define success measures with analytics partners and interpret behavioral data to inform recommendations.
- Partner effectively with risk, compliance, and control stakeholders while operating in regulated or complex environments.
Preferred qualifications, capabilities, and skills
- Minimum 10 years of relevant industry experience
- Demonstrated people leadership, including coaching and developing team capabilities.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Lead cross-functional design strategy initiatives including strategy development and service design leadership
- Translate research and data into structured recommendations, options, and clear next steps
- Manage stakeholders and influence senior leaders by articulating tradeoffs and delivering decision-ready materials
- Facilitate workshops, working sessions, and decision forums to drive alignment and outcomes
- Apply journey mapping and service design tools to diagnose root causes across channels and operations
- Define success measures with analytics partners and interpret behavioral data to inform recommendations
- Partner effectively with risk, compliance, and control stakeholders while operating in regulated or complex environments
- Use generative AI thoughtfully to accelerate discovery and prototyping while maintaining human oversight and quality standards
- Coach teammates with actionable feedback and contribute to standards and repeatable practices
- Minimum 10 years of relevant industry experience
- Demonstrated people leadership, including coaching and developing team capabilities
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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