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Our Compensation System is designed to reward remarkable work, grow your impact and support the whole “you” over the course of your career.
We believe in paying people fairly, so we've established a compensation model aimed to ensure everyone at Fearless — regardless of race, ethnicity, gender, sexual orientation, disability, religion, age, nationality, or negotiation skills — is given equal pay for equal work. The salary ranges for this position based on location are listed below. The base pay range is subject to change and may be modified as a part of our annual salary range review.
Salary
- AL, FL, GA, TN Residents: $100,817 (min) - $131,062 (mid) - $161,307 (max)
- NC Residents: $103,935 (min) - $135,115 (mid) - $166,296 (max)
- DE, MD, PA, TX, VA Residents: $109,132 (min) - $141,871 (mid) - $174,610 (max)
- DC Residents: $122,643 (min) - $159,436 (mid) - $196,229 (max)
- CA & NY Residents: $126,800 (min) - $164,841 (mid) - $202,881 (max)
Location:
- In-person, hybrid, and remote options are available. Our office is located in Baltimore.
- Incumbents within 90-minutes of our headquarters in Baltimore, Maryland may be asked to report to CMS Headquarters quarterly.
Employment Type
Full-time
What you’ll be doing
We’re looking to change the world by building software with a soul, and we want your help.
The Design Manager manages things like design processes, tools, and business outcomes. This role leads design operations on cross-functional teams to support the delivery of digital products and services. They enable the team to be as effective as possible by creating the conditions for their teams to do their best work. They coach cross-functional teams to adopt human-centered and inclusive principles, adaptive systems, and processes that enable the team to scale and pivot effectively.
We need your Design Management skills! What other skills will help you succeed at Fearless? Glad you asked! We’re excited about candidates who can accomplish the following:
Responsibilities and Contributions Organizational and Leadership Role
- Develops scalable design operations for multiple cross-functional teams, as well as Business Development strategies for new opportunities.
- Coaches and mentors others in the Design practice to enhance their professional skills and cultivate a community of growth and development.
- Grows our design community and strategies, leads discussions of design practices and standards, and contributes to practice area communities and activities.
Functional Role Communication and collaboration
- Mentors team members, customers, and stakeholders on design operations principles to increase team impact.
- Acts as a liaison between the internal team and the customer, external teams, and other stakeholders to ensure interdependencies are understood and planned for.
- Engages with the team and customers to capture and prioritize work to ensure business outcomes and customer needs are met.
- Defines and refines the overall project roadmap, milestones, and delivery timing in collaboration with customers and key stakeholders.
- Assesses and designs improvements to communication flows from individual contributors to team leads, and outward to customers, partners, and other stakeholders.
Strategy
- Partners with team leads to ensure the strategic vision is executed within given timelines and quality standards.
- Develops, manages, and communicates key metrics on the health of the team's operations and business outcomes.
- Develops team capacity and design resources based on a deep understanding of the customer mission, business needs, project milestones, and skills needed to execute the work.
- Identifies, develops, and implements systems and processes that monitor and measure the quality control of outputs and outcomes.
- Supports the strategic and tactical prioritization of design initiatives and workflows.
Team operations
- Manages the day-to-day design operations of the team including organizing the team's logistics, orchestrating design efforts with cross-functional partners, and supporting internal initiatives, scheduling, reporting, and resource management.
- Identifies team needs as well as critical gaps and weaknesses related to processes, tools, documentation, asset management, etc.
- Leads the team on how to balance multiple priorities and needs, making sure interdependencies are understood, communicated, and planned for effectively.
- Develops and continuously iterates on foundational processes for effectively scaling design operations.
- Ensures the team has access to what they need to do their work well and are able to scale and pivot as the customer's priorities change by improving flow and reducing friction or repetition.
Essential Skills, Experience, or Competencies Must-Have Skills
- Demonstrated experience establishing flexible systems and programmatic approaches to organizational challenges.
- Expert knowledge of human-centered design methodologies and design thinking principles.
- Expert in identifying and defining customer and business needs, opportunities, and problems and developing strategies and solutions to address them.
- Demonstrated experience with Figma.
- Demonstrated experience with data informed decision making utilizing Google Analytics, Adobe Analytics (preferred), or other analytics tools.
- Demonstrated experience with data visualization tools and techniques, such as heat maps.
- Demonstrated experience connecting design operations to teams working in an agile environment.
- Demonstrated experience in developing and executing visionary design.
- Ability to understand complex stakeholder requirements.
- Demonstrated experience as a mentor and/or team lead.
- Experience with visual design.
- Expert ability to craft solutions that improve the quality and delivery of design for digital products and services.
- Proven ability to effectively manage operations in ambiguous situations with diverse partners, and willingness to pivot as needed.
- Demonstrated experience managing and building scalable design processes for multiple complex programs and teams in an iterative, fast-paced environment.
- Expert at communicating outcomes, objectives, conceptual ideas, and design rationale in verbal and written form, and influencing others to achieve said outcomes.
- Expert ability to manage cross-functional projects, dependencies, and bottlenecks.
- Demonstrated experience running multiple competing priorities simultaneously and with minimal direction.
- Expert knowledge, understanding, and application of design and research processes, methods, tools, and roles.
- Experience collaborating with and motivating cross-functional teams, such as engineering and product teams, to deliver exceptional experiences and products.
- Ability to balance long-term strategic thinking and near-term organization, planning, and execution.
- Ability to operate and manage work, strategically reason, and build relationships and influence others.
Highly Desired Skills and Experience
- Experience working with government agencies.
- Understanding of front-end development principles, functions, and limitations.
- Experience working with a variety of visual design and prototyping tools, such as Sketch, Adobe CC, Invision, or Axure.
- Experience working with SEO Tools, such as Semrush and/or Screaming Frog.
- Experience with Quantrum Metric and/or Hotjar.
- Experience working with a variety of collaboration tools, such as Jira, Confluence, Mural, or Miro.
- Experience planning and facilitating participatory design activities and workshops with teams and customers.
Over the years, we’ve honed our interview process to help ensure that every team member we hire is the right fit for us and that we’re the right fit for them. If we think you’re a good fit, we’ll get in touch and start scheduling your interviews! Depending on the role's/project's requirements, the interview process may include some differences. At the minimum
- Introductory Interview: This is where you and your recruiter will build rapport, explore your career and educational background, discuss salary expectations, role requirements, and set expectations for the interview process, specific to the position of interest.
- Technical Interview (Skills Fit): This is where we get into the nitty gritty of the project. During the Technical Interview, you’ll be interviewed by the technical team to dig more into your background and technical capabilities.
- Business Interview: At this point, you’ve made it to the final frontier! The Business Interview is when you’ll meet with Fearless leadership to dot the i’s, cross the t’s, and determine whether or not we’ll be moving forward with the hiring process.
About Fearless Digital
Fearless Digital builds software with a soul. As a division inside Fearless, we're part of its digital services integrator model to unlock the power of organizations, people and tech. Our division designs, engineers, and delivers digital solutions to solve problems and drive impact. Using iterative development cycles, we minimize risk for our customers and efficiently deliver intuitive and responsive technology. In this way, we help set the stage for tech to work better for people. That's not our only goal, though. We also strive to create a purple culture that makes our team members excited to come to work every day. We take a holistic approach to our people’s well-being, and our culture and benefits are designed to support our people in working the way they like best. We encourage our people to pursue their passions, both in and out of the office. With flexible schedules, continuing education support, and a family-friendly work environment, we’ve created a culture that allows our team to thrive professionally and personally.
Fearless believes in equal opportunity employment. We won’t discriminate against any employee or applicant on the basis of race, gender, nationality, age, religion, disability, military status, or sexual orientation. As a company and as individuals, we’re committed to providing an inclusive and welcoming environment for our team, our family members, our clients, our subcontractors, and our vendors.
Fearless Digital Benefits
Benefits Eligibility:
- Full-time team members are eligible for benefits upon beginning employment at Fearless
- Part-time team members are only eligible for 8.75 days of safe & sick leave
- Interns and 1099 team members are not eligible for Fearless benefits
Our people make us who we are. We believe that every member of the Fearless team has something to share, and we value the unique viewpoint you’ll bring to our community. But we value your community, too, so we offer fulfilling work that stays in balance with the rest of life. Because everyone has different needs, desires, and goals, our benefits offer the choices and flexibility that our team members need to live well and succeed. Here are a few highlights of our benefits package, for full-time team members, exclusively:
- Life-friendly schedules
- Family-friendly workplace
- We cover 100% of your premium for our medical HSA plan + the deductible portion of HSA contributions, 80% of your premium for our HMO or PPO plans, and offer competitive dependent coverage. We cover 100% of dental and vision premiums for you and your dependents and offer medical and dependent care FSA options. We also offer life insurance, short- and long-term disability coverage, and legal planning and support insurance.
- Tech, education / training, and wellness allowances
- Safe Harbor 401(k) plan with employer contributions (current match = 4%) and immediate vesting
- Referral bonus: Bring your friends! If someone you refer is hired, you’ll get a bonus of $6–12k!
- Total Pet Plan
- Employee Assistance Program
- Up 12 weeks of FMLA paid at 100%
- PTO is provided to team members as a lump sum allowance, not an accrual. PTO is prorated based on your start date (see table below) on a quarterly basis (with tenure-based increases), 8.75 days of sick leave, 11 federal holidays, their birthday (8 hours), up to 15 days for jury duty, and up to 3 days (24 hours) of bereavement leave per eligible instance.
What We Do
We're a full-stack digital services firm in Baltimore, Maryland with a mission to create software with a soul - tools that empower communities and make a difference. Fearless delivers sleek, modern, and user-friendly software designed to push the boundaries of possibility, to create a world where good software powers the things that matter.
Our clients are changemakers who want to use technology to make the world a better place. They know that digital transformation will improve services for all and we're here to help support their passion for better.
Fearless has partnered with the Government to successfully launch multiple projects which include:
-SBA.gov: We run the digital face and all infrastructure that powers SBA.gov.
-SBA HUBZone Modernization: We are the firm that did the modernization of SBA's HUBZone technology.
-Login.gov: Fearless currently is the prime contractor supporting the development of Login.gov the central identity provider into government services.
-Search.gov: A platform that supports nearly 2,000 search boxes on Federal websites, free of charge. It provides both critical searching capabilities to these sites and key information on trends, queries, and results for administrative users.
-Challenge.gov: Furthers the mission of “delivering value and savings in real estate, acquisition, technology, and other mission-support services across government.”
-US Air Force (BESPIN): A center of excellence in digital, mobile, data, and technology. BESPIN collaborates with divisions throughout BES to help them with their own transformations, working with them to build teams, platforms, standards, and digital services.
