The Design Lead: Broker Platform drives the
end-to-end design vision for Hollard's broker platform and associated digital
experiences. The role combines customer research, broker journey design,
service design, UX strategy, and design governance to ensure the platform
delivers meaningful business outcomes and exceptional broker experiences.
Requirements
Design Strategy and Vision
- Define
platform design principles and experience strategy
- Drive
experience-led product development
- Establish
and maintain design standards
Broker Research and Insight
- Lead
broker and user research programmes
- Conduct
discovery workshops and interviews
- Translate
insights into actionable opportunities
Customer Journey and Service
Design
- Map
broker and customer journeys
- Identify
friction points and transformation opportunities
- Design
future-state service experiences
Platform User Experience
Leadership
- Own
UX direction across platform initiatives
- Review
and approve design outputs
- Ensure
consistency across journeys and channels
Design Governance
- Establish
and maintain design system governance
- Ensure
consistency and accessibility standards
- Drive
adoption of design best practices
Stakeholder Management
- Facilitate
co-creation workshops
- Align
business, product, and technology teams
- Influence
decision-making through evidence-based design
· Minimum 8 years' experience in UX,
service design, or product design
· Experience designing enterprise
digital products
· Strong research and journey
mapping experience
· Experience leading design teams
and initiatives
· Portfolio demonstrating end-to-end
design leadership
Benefits
Behavioural Competencies
Technical Competencies
1. Human-centred thinking
2. Storytelling and communication
3. Facilitation and collaboration
4. Strategic thinking
5. Curiosity and innovation
6. Stakeholder influence
- Service design
- UX strategy
- User research
- Design systems
- Journey mapping
6. Experience
measurement
Skills Required
- Minimum 8 years of experience in UX, service design, or product design
- Experience designing enterprise digital products
- Strong research and journey mapping experience
- Experience leading design teams and initiatives
- Portfolio demonstrating end-to-end design leadership
- Relevant degree in Design, Human Factors, Psychology, or a related discipline
- Service design competency
- UX strategy competency
- User research competency
- Design systems competency
- Journey mapping competency
- Experience measurement competency
What We Do
CyberPro Consulting (Pty) Ltd is a South African IT professional-services firm founded in 2000. It helps mid-sized and large enterprises enhance digital capabilities through enterprise, web, and mobile software, data engineering, analytics, data science, AI, cloud architecture and migration, DevOps, cybersecurity, business analysis, project management, testing, and digital transformation services. Its expertise spans banking, insurance, wealth, retail, and telecommunications clients, supporting customer journeys and user-interface design.
