At Havenly, we’re committed to diversity and inclusion. We encourage all qualified candidates to apply, even if you don’t meet every requirement. If you’re driven, eager to learn, and passionate about sales and design, we want to hear from you.
At Havenly, we believe everyone deserves a home they love. Since 2014, we’ve grown into the country’s leading interior design service. Through our brand Burrow, we’re transforming how people shop for custom furniture by combining design expertise with a seamless sales process.
We are seeking a sales-driven Design Expert in our Soho Studio to play a critical role in delivering a high-end, personalized customer experience while driving sales growth. If you’re passionate about interior design, thrive in a fast-paced environment, and love exceeding sales goals, this opportunity is for you!
What You’ll Do:
- Achieve Sales Targets: Meet and exceed monthly sales quotas by delivering exceptional customer service and expert product knowledge.
- Client Consultations: Engage clients both in-store and virtually, consulting them on furniture selections and design choices tailored to their needs.
- Lead the Sales Process: Own the entire customer journey, from initial inquiry to purchase execution, ensuring a smooth, efficient, and personalized experience.
- Drive Sales Growth: Identify and act on opportunities to enhance sales and improve the overall customer experience within the studio.
- Product Expertise: Master the details of our product offerings and design services, confidently guiding clients through their purchasing decisions.
- Spatial Planning & Design Mood Board Creation: Work with clients to complete their room design, and ensure proper size and fit of all selected furniture pieces. Experience with 2D and 3D design softwares is a plus.
- Follow-Up & Retention: Maintain proactive and timely communication with clients post-purchase to ensure their satisfaction and encourage repeat business.
- Market Engagement: Act as a brand ambassador to cultivate a strong community presence in NYC and build local customer relationships.
Who You Are:
- Sales Experience: You have deep sales experience (preferably in furniture or interior design) and are passionate about hitting and exceeding targets.
- Interior Design Experience: You have experience in the Interior Design and/or home furnishings industry. Are able to speak to and create mood boards, and floor plans for clients.
- Customer-Centric: You excel in creating memorable and meaningful customer experiences that result in sales conversions.
- Team Player: You thrive in a collaborative environment, helping the team meet shared goals while also driving individual sales success.
- Goal-Oriented: Proven track record of meeting or exceeding sales targets with a consultative selling approach.
- Organized & Efficient: You manage multiple clients and projects efficiently, ensuring timelines are met and customer expectations are exceeded.
- Tech-Savvy: Proficient with tools like Canva, interior design floor planning software, and Google Suite, and comfortable adapting to new platforms in a tech-driven environment. CRM experience is highly preferred.
- Adaptable: You’re flexible, solutions-focused, and able to thrive in a fast-paced, startup-like setting.
- Passionate About Design: You stay informed on the latest trends in interior design and furniture and have a strong eye for aesthetics.
Why Join Us?
- Competitive Salary: On target earnings of $50,000-$60,000+ per year (includes base salary + bonus and commissions).
- Benefits: PTO, health benefits (medical, dental, vision), 401K, company equity, and employee discounts on furniture and design services.
- Growth Opportunities: Be part of a fast-growing company that values your professional development and offers opportunities for advancement.
Additional Details:
- This is a full-time position based in our Soho Studio, including standard retail hours, and weekend availability.
- The role includes standing, bending, and maneuvering in the studio to assist clients and arrange product displays.
- Ability to lift up to 50 lbs. and handle furniture items as needed.
Skills Required
- Sales experience, preferably in furniture or interior design
- Experience in interior design and/or the home furnishings industry
- Ability to create client mood boards and floor plans
- Consultative selling experience with a record of meeting or exceeding sales targets
- Customer-focused communication and sales conversion skills
- Ability to manage multiple clients and projects efficiently
- Proficiency with Canva, interior design floor planning software, and Google Suite
- Experience with CRM systems
- Experience with 2D and 3D design software
- Availability for standard retail hours and weekends
- Ability to stand, bend, maneuver in the studio, and lift up to 50 pounds
Havenly Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Havenly and has not been reviewed or approved by Havenly.
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Parental & Family Support — Benefit listings include family medical leave and fertility benefits, indicating meaningful support for caregivers where eligible. Feedback suggests these offerings are part of the corporate package even if availability varies by role.
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Healthcare Strength — Vision insurance and fertility coverage are noted among listed offerings, pointing to a degree of healthcare breadth for eligible employees. Availability details and costs are not specified in the listing, but these benefits are described as part of the package for certain roles.
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Wellbeing & Lifestyle Benefits — Employee discounts, commuter benefits, and support for professional training and conferences are mentioned as part of the package. Feedback suggests these perks add non-cash value for corporate employees, though applicability may vary.
Havenly Insights
What We Do
Havenly decorates and delivers your room to you - all for one flat fee. Fill out an easy (and fun) survey, speak with a designer and give as much or as little input as you'd like, and your designer will provide you with a personalized design plan and product suggestions for your space. Choose what you want to buy, and get decorated that easily.
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