Deposit Services Supervisor II

Division:           Beacon Bank & Trust

Department:     Deposit Operations

Reports to:       Deposit Operations Manager II

Status:              Exempt/Officer

Pay Grade:       10

Salary Range:  $55,588 - $102,474

Salary range updated 4/10/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Location:          Lincoln, RI

Principal Objective

Follows standard practices in performing duties under the direction of the Manager of Account Services. Responsible for performing the diverse functions related to deposit systems, processing and for serving as an informational resource on all internal procedures within the department.

Principal Duties and Responsibilities

Service Delivery:

• Supervise the department’s activities to ensure all SLAs are met or exceeded
• Lead or partner with other areas on issue management – issue identification, impact assessment, remediation efforts, and subsequent root cause analysis
• Ensure that end-to-end processes are understood by all teammates in the department and other impacted business areas
• Ensure that policies, processes, and procedures are documented and up to date
• Develop, update, maintain and test contingency plans for both physical location and system outages
• Identify, update and maintain key operational metrics related to volume, quality, and efficiency
• Review current functions and operation to identify operational inefficiencies and then develop, recommend and implement improved solutions

Project Execution:

• Develop, document and communicate for key projects, milestones and task plans that contain activities, responsibilities, dates, overall status, next steps, issues, risks, etc.
• Supervise and execute project plans and task lists
• Lead efforts, identifying stakeholders and impacted areas, collaborating with all parties (in and out of department), complete project tasks in scheduled time
• Identify project issues, risks, and key decisions and then take the lead on resolving these items by developing options, analyzing feasibility, and gaining alignment on agreed resolution
• Train or ensure team is trained on new processes to support implementation/ event
• Develop and assess readiness for implementations in terms of process/control design, procedures updates, testing requirements, conversion/implementation script development, cutover execution, and post implementation monitoring
• Serve as liaison to other teams within the department as well as other business lines based on functional knowledge

Risk Management

• Design, implement and update controls for functions while balancing risk analysis with operational effort to execute the control
• Monitor the results of control execution, conduct analysis on areas of concern, develop and implement process changes to improve the end-to-end process and/or control
• Perform RCA/Post Mortem on either significant event control failures or repeated failures
• Ensure all evidence for audit and exam requirements are met
• Review and approve audit/exam reports
• Develop and execute remediation plans for items resulting from audits/exams
• Complete on time all required training
• Ensure department has completed on time all required training or have exceptions approved

Leadership and Administration

• Promote by example a goal oriented operating environment that fosters collaboration, problem solving, relationship management, professional development and teammate engagement
• Collaborate and partner with other departments across the bank with a positive attitude and a service minded approach
• Provide leadership to teammates, including coaching, monitoring, setting goals, completing performance evaluations, enforcing accountability, and developing strengths to lead to success
• Supervise department and other bank areas without personal conduct incidents and/or HR Employee Relations involvement related to the manager
• Identify, respond and support teammate training and professional development needs
• Maintain costs at budgeted levels and identify exceptions for cost anomalies

Job Specifications (Skills, Knowledge and Abilities Required)

• Bachelor’s Degree (preferred)
• Three (3) or more years of prior management experience in financial services industry/ banking (Preferred)
• Five  (5) or more years’ experience in Bank Deposit Operations
• Strong writing and presentation skills
• General knowledge of bank operational functions, systems, procedures, various products and/or services
• General knowledge of risks associated with banking operations
• Experience in review and implementation of banking applications, bank wide conversions
• General understanding and practical application of applicable Federal and State laws and regulations
• Ability to collaborate and partner with all levels of management
• Detail oriented with strong planning skills and consistent follow through
• Ability to mentor and train
• Able to successfully balance conflicting priorities and manage conflict
• Advanced knowledge of Microsoft Office, including proficiency in data manipulation (Excel, Visio, Word, Dynamics, etc.)
• Highly self-motivated and directed, as well as a team contributor
• Up to 10% Travel requirement

Specialized Banking Operations Knowledge (Team Specific)

• Experience with FIS IBS Platform and Image Center
• Prior experience with Smartsheet application (preferred)

• Monitoring requests submitted to the bank via subpoenas, garnishments, court orders, or by other financial institutions

• Monitor annual W-9 and W-8 TIN Compliance mailing and backup withholding

Behavioral Skills

• Proven management and development skills
• Experience in bringing together multiple lines of business for collaboration and execution
• Acts as an agent for positive change with flexibility

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position.  They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.  This job description is subject to change at any time.

Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at [email protected].