Deposit Ops CIF Specialist - Hybrid in Winter Haven, FL

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY

The CIF Team ensures the integrity and accuracy of customer records within the Bank’s core by comparing account documentation against the system for all new deposit accounts. The CIF team is also responsible for performing exception corrections for maintenance, as well as other required maintenance changes. Additionally, the CIF Team serves as the first line reviewer of certain legal documentation submitted by the branches either as required by procedures or by a requested review for the purpose of actions taken on deposit accounts.

The CIF Specialist’s (Specialist) primary responsibilities are to verify the accuracy of new deposit accounts opened and maintenance performed to existing accounts to identify and either correct or report errors that prevent an account from working as disclosed or that is inconsistent with the product opened. The Specialist also reviews legal documentation submitted by the branches for the purpose of either establishing a new account or acting on existing deposit accounts.  They must identify if the legal documentation supports the request or if it either needs to be declined or escalated to our Legal Department in order to minimize the Bank’s risk and mitigate against potential losses or legal action.

ESSENTIAL FUNCTIONS

• Possess a clear understanding of the Bank’s procedures, as well as the documentary requirements for all deposit account types and relationships.

• Review new accounts opened online or in person to ensure accuracy of documentation, relationships, and required field completion in the core system. Complete various reports for tracking and management review.

• Identify missing, incomplete, or incorrect documentation or core input errors and create exception notifications to bankers and their direct reports through the Exception Pending Tree.

• Receive clearing requests of exceptions from bankers to determine if the requirements have been successfully met and remediation of the errors has taken place.

• Perform functions of maintenance to accounts as needed or requested in the core system. Review account maintenance completed by other operations employees to ensure accuracy and proper documentation.

• Provide support for the branches through the Service Now platform. Make decisions in accordance with department procedures and contractual documentation, while managing both customer service and risk.

• Possess the knowledge to be able to advise on specific legal scenarios such as estate distribution, trust certification, power of attorney or guardianship establishment. Must be able to mitigate potential legal risk if requested to review disbursement requests on behalf of beneficiaries.

• Work closely with other internal departments, branch staff, and the Call Center to complete all requests.

• Complete all work within the service level agreement to ensure timely input of changes, corrections and review of items originally processed by the branches daily. 

• Ensure compliance with all bank policies and procedures, including a department Attendance Policy.

• Ability to meet or exceed established annual goals set by management.

• Ability to meet or exceed productivity goals set by management.

• Accepts other duties as assigned by the manager or supervisor.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
   

COMPETENCIES

• Must be exceptionally self-motivated and able to work in a rapidly changing and high-volume production environment.

• Must be able to work well under pressure, maintain composure, and meet deadlines daily.

• Must possess strong analytical and reading comprehension skills.

• Must have excellent communication, organizational, problem solving and time management skills.

• Work as a team with co-workers to ensure all functions are completed timely and correctly.

• Must possess a strong attention to detail and have a high level of accuracy in work completed.

QUALIFICATIONS, EDUCATION, AND CERTIFICATION REQUIREMENTS
Education: High School Diploma or equivalent is required; additional banking or business courses are preferred.

Experience:  Two or more years of prior retail banking and/or branch operations experience is required.

Certifications/Specific Knowledge: Proficient with general office machines and programs to include Microsoft Office Word, Excel, Outlook, and other software that might be utilized in the department.

TRAINING REQUIREMENTS/CLASSES

• New Employee Orientation

• Mandatory annual compliance training

• Continuously update deposit product maintenance knowledge and skills by participating in ongoing training

PHYSICAL DEMANDS
Must be able to effectively access and interpret information on computer screens, documents, and reports. This position requires a large amount of time in front of a computer. Must be able to stand and/or sit for long periods of time.

WORK ENVIRONMENT
This position is located in a cubicle environment that may be noisy throughout the day.

If applicable, telecommuting roles, no matter if hybrid or 100% full time telecommuting, must have a secure home office environment that is free from background noise and distractions. This area also requires a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology are delivered.

Travel will be minimal but may, at times, be required to attend meetings or training offsite.

Equal Opportunity Employer, including disabled/veterans.