Deposit Operations Supervisor

Description

The Deposit Operations Supervisor oversees day-to-day deposit operations and supports the accurate, timely, and compliant processing of deposit-related transactions and services. This role leads a team responsible for account maintenance, reconciliations, exception processing, research and adjustments, item processing for wires, checks and ach, and operational reporting. The supervisor partners with internal departments to improve processes, maintain regulatory compliance, and deliver strong service to branches, business partners, and clients.

About Servbank

Founded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. We work with individuals, businesses, and communities, so that whether you’re a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank.

Key Responsibilities:

· Supervise daily deposit operations activities, ensuring work is completed accurately, on time, and in accordance with established service levels.

· Lead, coach, and develop team members by providing training, performance feedback, workload direction, and ongoing support.

· Oversee account maintenance, exception item processing, adjustments, reconciliations, stop payments, returned items, and other deposit operations functions.

· Monitor operational reports, queues, and exception items to identify issues, prioritize work, and escalate concerns as needed.

· Oversee item processing activities for ACH, wire transfers, debit cards and check transactions, ensuring timely processing, proper approvals, and adherence to internal controls and service level expectations.

· Monitor ACH, wire, and check exception items, returns, rejects, adjustments, and related reconciliations to ensure issues are researched, resolved, and escalated appropriately.

· Maintain procedures and provide oversight for ACH, wire, and check processing activities, including adherence to NACHA rules, funds transfer requirements, and deposit operations policies.

· Support digital banking operations, including issue resolution, client support, and coordination with internal partners.

· Ensure compliance with bank policies, procedures, and applicable regulations, including BSA/AML, OFAC, NACHA, and relevant deposit regulations.

· Review and approve transactions, maintenance requests, and operational exceptions within assigned authority limits.

· Partner with Compliance, Risk, Audit, Technology, and frontline teams to support audits, exams, testing, and process improvements.

· Research and resolve escalated operational issues, customer-impacting items, and internal inquiries in a timely and professional manner.

· Develop, document, and maintain procedures to support consistency, control, and process efficiency.

· Track team productivity, quality, and service metrics, and prepare reporting for management as needed.

· Identify opportunities to improve workflows, strengthen controls, reduce risk, and enhance the client and employee experience.

· Assist with system implementations, upgrades, conversions, and user acceptance testing related to deposit operations.

· Maintain strong working knowledge of deposit products, operational systems, and service channels.

· Perform additional operational and supervisory duties as assigned.

Requirements

· Bachelor’s degree in business, finance, accounting, or a related field preferred; equivalent banking experience may be considered.

· Minimum of 3 to 5 years of banking operations or deposit operations experience.

· Previous supervisory or team lead experience preferred.

· Experience with deposit systems, core banking platforms, online banking, treasury management services, and operational reporting.

· Demonstrated knowledge of deposit operations processes, account servicing, transaction processing, and exception handling.

· Strong understanding of regulatory and compliance requirements applicable to deposit operations.

Knowledge and Skills:

· Strong leadership, coaching, and team development skills.

· Excellent attention to detail, organization, and time management.

· Ability to prioritize multiple deadlines in a fast-paced operational environment.

· Strong analytical, problem-solving, and decision-making abilities.

· Effective verbal and written communication skills.

· Ability to interpret policies, procedures, and regulatory guidance.

· Proficiency in Microsoft Office and banking-related systems.

· Commitment to accuracy, confidentiality, risk awareness, and high service standards.

Work Environment: This position operates in a professional office environment and may require extended hours during peak periods, month-end activities, system conversions, audits, or special projects. The Deposit Operations Supervisor is expected to maintain a high degree of professionalism, sound judgment, and accountability while supporting department goals and cross-functional initiatives.

EEO Statement:

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.