Deposit Operations Specialist II

WHO ARE WE: Alerus is a commercial wealth bank and national retirement provider with one core purpose: helping clients achieve their financial goals. We are driven by a shared commitment to always do the right thing; leading with integrity and providing valued advice and guidance to our clients. We value the expertise and skillsets each team member provides and encourage collaboration, innovation, adaptability, and an entrepreneurial spirit at all levels of our company. By consistently seeking improvements and growth, we foster long-term relationships with clients and team members. We are proud to be recognized as a Top Workplace by numerous industry and regional outlets.  

CORE VALUES:  Passion for Excellence :: Success is Never Final :: Do the Right Thing :: One Alerus 

ABOUT THE ROLE: 

The Deposit Operations Specialist II supports consumer and commercial deposit related products. Has a broad knowledge of deposit banking functions, regulatory requirements, along with performing the due diligence needed to ensure complete and accurate system processing. Will maintain a client focus and will partner with Treasury Specialists and sales team members to deliver a superior client experience. 

WHAT YOU’LL BE DOING: 

• Responsible for Electronic Fund Transfer (EFT) payment processing including wire transfers, debit cards, Automatic Clearing House (ACH) transactions, and check item processing.
• Ensure return processes and handling of unauthorized transactions for ACH, debit card, and checks are handled timely and accurately.
• Support business and retail banking platforms including, but not limited to, reviewing remote deposited items, adding accounts, creating and reviewing commercial set ups, and process monthly billing.
• Review account documentation for Deposit and Certificate of Deposit products for completeness and accuracy.
• Complete requests received from internal and external clients including but not limited to deposit account maintenance, asset verifications, research requests, and generate reports.
• Assist internal departments and external clients with deposit related processing inquiries.
• Assist in identifying and researching exceptions. Handle time-sensitive or moderately complex issues and if needed, collaborate with the senior or supervisor to resolve.
• Ability to resolve problems with minimal guidance and make general (low) operational escalation decisions in the absence of the supervisor or manager.
• Provide system administration support on one or more systems. 
• Communicate system updates and outages, analyze the documentation, and propose process changes. 
• Assist with implementation of upgrades or enhancements to current systems.
• Create, update, and maintain written procedures in Alerus procedure (R&R) database. 
• Identify and implement process improvements that enhance the client experience and build scale. 

WHAT YOU SHOULD HAVE: 

• Associate’s degree or equivalent combination of education and/or related experience in the financial industry. 
• 3-5 years of experience in bank operations. 
• Accredited ACH Professional (AAP) and or National Check Professional (NCP) preferred. 
• Ability to accept, support and implement continuous change. 
• Communication and client-service skills.
• Ability to carry out the work of deposit programs and projects, to include availability to work after hours to support business needs. 
• Ability to manage high volume, time sensitive transactions and situations. 

WHAT WE BRING TO THE TABLE: 

• Competitive compensation including base salary, bonus and/or incentive opportunities. 
• Comprehensive benefits package providing a wide range of health and well-being benefits, including medical, dental, vision, life and long-term disability insurance; and 401(k) and ESOP for retirement savings. 
• Generous paid time off programs such as flexible time off, company-paid holidays, parental and bereavement leave.  
• Learning and development resources for personal and professional career development, and advancement opportunities. 
• Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services.  
• Support for the communities we live in through paid volunteer time and a company donation match opportunity. 

WORK ENVIRONMENT: Work is typically performed in an office setting. The employee is regularly required to sit for extended periods of time. The employee is occasionally required to move about the office utilizing proper ergonomic safeguards when doing so. Additionally, the employee must occasionally lift or move supplies and materials up to 20 pounds. 

The above information in this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to this job. 

Alerus is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.