Deposit Operations Specialist I

Who are we?

For over 160 years, C&N has been committed to creating value through lifelong relationships with our customers, communities, shareholders, and teammates. What sets us apart from other banks is our unwavering dedication to embodying our values of teamwork, excellence, respect, responsibility & accountability, integrity, and having fun in everything we do, daily.

From partnering closely with our customers and guiding them toward their life aspirations to supporting our local communities through our many initiatives, including “Giving Back, Giving Together,” to making the best decisions for the long-term interests of our shareholders, C&N is committed to being the only financial institution that our customers will ever need.

At the heart of what we do are our employees! C&N is a team of passionate, imaginative professionals dedicated to making a positive difference. We believe in fostering a culture where every employee thrives. Join us to be part of a team that values innovation, collaboration, and excellence, where your career aspirations are supported, and your talents are appreciated.

Who are you?

You’re detail-oriented, organized, and enjoy working with the systems and processes that keep banking transactions moving accurately and efficiently. At C&N, we’re seeking a Deposit Operations Specialist I with a primary focus on deposit and payment processing and digital banking support. 

In this role, you’ll process and monitor ACH files and wire transfers while supporting consumer and business digital banking services, including Remote Deposit Capture and Positive Pay. You’ll also research issues, complete reconciliations, and provide support to customers and branch teammates. If you enjoy working with detailed information, troubleshooting problems, and learning banking technology, this could be a great opportunity for you.

You could be responsible for:

1. Deposit & Payment Processing: Process and monitor ACH files, wire transfers, account activity, and other deposit-related transactions accurately and within established timeframes.     

2.  Digital Banking Support: Support consumer and business digital banking products, including enrollments, Remote Deposit Capture, Positive Pay, reporting, reconciliations, and troubleshooting.  

3.  Research & Problem Solving: Research transaction, account, and digital banking issues; resolve discrepancies; and provide timely support to customers and branch teammates.

4. Deposit Operations Support: Assist with additional Deposit Operations functions and maintain working knowledge of the department’s products, systems, policies, and procedures.  

5.  Customer Service Excellence: Exemplify C&N’s Customer Service Standards in every interaction.

Requirements:

You will need a high school diploma or general education degree (GED) AND 1-2 years of previous related experience and/or training OR an equivalent combination of education and experience.

Upon successful completion of your training requirements with our Deposit Operations Team in Wellsboro, PA, you may be approved to transition to working from another C&N branch location. The required training length will be dependent on the chosen candidate's prior experience and/or learning aptitude.

You will demonstrate well-developed abilities and/or a proven record of success in the following areas:

• Attention to Detail 
• Multitasking
• Strong Communication
• Active Listening
• Problem Solving
• Technical Aptitude
• Critical Thinking
• Organization & Time Management
• Customer Service
• Teamwork & Collaboration

Key Competencies – The combination of skills, behaviors, and attributes required to perform effectively in a role and achieve organizational goals include:

• Drives Results: Achieves goals despite challenges and motivates others to deliver strong outcomes.
• Manages Complexity: Analyzes situations, gathers data, and evaluates options to solve complex problems effectively.
• Instills Trust: Maintains integrity, follows through on commitments, and earns credibility through consistent actions.
• Customer Focus: Delivers tailored solutions, exceeds expectations, and builds strong customer relationships.
• Nimble Learning: Adapts quickly, explores solutions, embraces new challenges, and learns from mistakes.

Why C&N?

At C&N, we’re more than just a team – we’re a community working together toward a shared mission: the success of our customers, teammates, shareholders, and communities.

• Achieve & Grow: Your success is our success. At C&N, you’ll grow alongside our customers as we work together to achieve meaningful goals.
• Learn & Develop: Collaboration is at the heart of what we do. You’ll learn from and with your teammates, fostering both personal and professional growth.
• Contribute & Be Rewarded: Your contributions make a difference, and we recognize your impact through competitive rewards and career advancement opportunities.
• Share & Celebrate: Together, we give back and celebrate the milestones that matter to our communities.

We’re proud of our award-winning workplace culture, recognized repeatedly with the NBRI Circle of Excellence Award. At C&N, we live our values every day, creating a supportive, inclusive, and dynamic environment where you can thrive.

Comprehensive Benefits for Your Success:

At C&N, we offer more than just a competitive salary – our robust benefits package is designed to support your well-being, career growth, and work-life balance. Highlights include:

• Paid Time Off: Generous vacation, personal, sick, family sick, and community service leave.
• Retirement Savings: 401(k) with pre-tax and ROTH contribution options and a safe harbor match, plus an Employee Stock Ownership Plan (ESOP).
• Health & Wellness:
  • Health, dental, and vision coverage, including employer-paid premium options for employee-only coverage.
  • Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for medical and dependent care.
  • Employer-paid life and disability insurance.
  • Additional voluntary coverages to meet your unique needs.
• Career Development: Access to education and development programs and ongoing support for personal and professional growth.

With C&N, you can customize your benefits to fit your life while growing your career in a supportive and rewarding environment.